Hi, I’m
Do Thi Uyen Nhi
Business Analyst
Ho Chi Minh
Summary
Having majored in Banking, I finished my studies at the University Of Economics Ho Chi Minh City - UEH. During my academic years and internships, I have honed my skills in actively listening to stakeholders, comprehending their viewpoints, and ensuring clear communication regardless of the method or audience. Looking ahead, I am excited to secure a position that corresponds with my education, experience, and interests. My aim is to become a proficient Business Analyst within the next three years.
Overview
1
year of professional experience
4
years of post-secondary education
2
Certifications
Work History
GARAGE HUY - AUTO CAR REPAIR & SERVICES , Dong Ha
Customer Service
10.2022 - 02.2023
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Service-Oriented Conflict and Complaint Resolution.
Military Commercial Joint Stock Bank, Ho Chi Minh
Retail Relationship Management Internship
05.2022 - 09.2022
Job overview
- Had proactive conversations with customers to understand their requirements and assist them with their banking needs.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on online banking and mobile banking applications.
- Supported customers to complete loan and mortgage applications.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Collaborated with 4 universities to increase active users for mobile banking applications.
- Led group of 6 interns to develop rapport with local small businesses in VietQR project.
- Developed and maintained strong customer relationships, providing exceptional service.
- Top 1 summer intern of branch.
- Intern Performance Score: 9.5/ 10.
Education
University Of Economics Ho Chi Minh City - UEH , Ho Chi Minh, Vietnam
Bachelor's Degree from Banking
08.2019 - 06.2023
Hai Lua Hoc Business Analysis
Course from Business Analysis Foundation
04.2001
University Overview
- Knowledge of Business Project Model ( Agile & Waterfall)
- Applied Business Analysis Core Concept Model (BACCM) and mindmap to develop a project
- Wrote Userstory and Use Case
- Drew Business Process (Flow chart, UML activities diagram)
- UI/UX design knowledge and design wireframes by Figma
Skills
Wireframing, Prototyping
undefinedCertification
Business Analysis Fundamentals - ECBA, CCBA, CBAP endorsed (Udemy)
Timeline
Customer Service
GARAGE HUY - AUTO CAR REPAIR & SERVICES
10.2022 - 02.2023
Retail Relationship Management Internship
Military Commercial Joint Stock Bank
05.2022 - 09.2022
University Of Economics Ho Chi Minh City - UEH
Bachelor's Degree from Banking
08.2019 - 06.2023
Hai Lua Hoc Business Analysis
Course from Business Analysis Foundation
04.2001
Business Analysis Fundamentals - ECBA, CCBA, CBAP endorsed (Udemy)
The Complete SQL Course 2023 - Learn by Doing - SQL Server (Udemy)
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