Tran Nhut Linh

• Maintained working knowledge of company products, services and promotions.
• Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
• Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
• Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
• Analyzed website data using Power BI, identifying areas for improvement and implementing necessary changes.
• Met or exceeded sales goals and worked as team player in supporting other sales.
• Monitored website traffic and customer reviews to evaluate responses to site updates.
• Analyzed customer feedback to identify areas of improvement in online shopping experience.
• Researched competitors' pricing to develop suitable strategies.

Self-Launched E-commerce Projects | Vietnam Market (Arts & Crafts Categories) | Shopee & Tiktok

• Successfully launched and managed two personal e-commerce projects in Vietnam, covering the DIY & Craft Supplies sectors.
• Built partnerships with 20+ suppliers from various cities, optimizing procurement and supply chain management.
• Collaborated with two shipping partners (J&T and GHTK) to ensure smooth logistics and fulfillment.
• Engaged in a three-month intensive collaboration with other sellers from Tiktok Shop and Shopee, gaining deep insights into seller operations, platform algorithms, and growth strategies.

• Launched and scaled a TikTok Shop, achieving significant GMV growth.
• Identified high-potential niche products and collaborated with top KOLs to maximize conversions.
• Expanded TikTok channel through strategic content creation and audience engagement.
• Contributed to visual and content development for Shopee, Lazada, Tiki, YouTube, and Facebook.
• Managed livestreams and published videos to enhance sales and brand visibility.