Peter Norton
Đà Nẵng
Summary
Commercial operations professional with extensive experience in optimising business processes and driving operational improvements. Known for fostering strong relations with customers and suppliers, ensuring seamless service delivery through proactive engagement with all aspects of operations. Skilled in strategic planning and problem-solving, with reliable and adaptable approach to changing needs. Adept at
Overview
17
17
years of professional experience
1
1
Certification
Work History
Drama Teacher
Mun Art Academy
07.2024 - Current
- Implemented effective classroom management techniques to provide safe, calm learning environment.
- Incorporated student interests and experiences to make learning relevant and meaningful.
- Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
- Planned and delivered lessons to teach classes in performing arts to engage and educate students.
- Scheduled shows and performances in accordance with school calendar.
Commercial Operations Manager (Victoria)
First Parking
07.2021 - 02.2024
- Optimized supply chain processes for enhanced performance and reduced lead times.
- Managed product launches successfully, ensuring timely delivery and positive reception in the market.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed strong relationships with suppliers, enabling better negotiation on pricing and terms.
Head Waiter
Toppolino's
12.2020 - 04.2024
- Delivering excellent customer service (and piping hot pizza) at one of Melbourne's favourite family restaurants.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant's overall revenue.
Visitor Experience Supervisor / Duty Manager / Customer Innovation
Arts Centre Melbourne
07.2016 - 12.2020
- Company Overview: Australia's premier arts venue.
- Overseeing Visitor Experience teams at Australia's premier arts venue.
- Developing CX strategies to improve service delivery.
- Implementing infrastructure upgrades in ACM Car Park to future-proof the facility's critical revenue stream.
- Managing relationships with internal and external stakeholders to support business development.
- Identifying areas for cost-saving and opportunities for revenue growth.
After Hours Supervisor / Customer Service Officer
Secure Parking
08.2009 - 07.2016
- Supervision of after-hours operations across all Brisbane car parks.
- Technical proficiency across various systems including Scheidt & Bachmann, Zeag and Skidata.
- Preventative maintenance on car park machinery.
- Management of a team of CSOs across numerous locations.
- High-volume cash reconciliation.
- Detailed reporting to management.
Creative Director / Producer
3rd Room Theatrical
07.2013 - 06.2014
- Directing the company's creative trajectory.
- Assembling creative teams.
- Overseeing all aspects of company operations.
- Programming.
- Manage online bookings.
- Compiling promotional material.
- Bookkeeping.
Operations Manager
The Talbot (London)
12.2008 - 07.2009
- Supervision of Food & Beverage operations
- Maintaining impeccable standards of service
- Cash and EFT reconciliation and banking
- Beer reticulation and cellar management
- Stock control
- Rosters and team management
Recruitment Consultant
Accountability Recruitment (London)
02.2008 - 11.2008
- Marketing services to clients
- Sourcing and vetting candidates
- Conducting interviews
- Post placement support
Education
Bachelor of Letters - Philosophy
Monash University
Melbourne, Australia11.2020
Bachelor of Fine Arts - Acting
Queensland University of Technology
Brisbane, Australia10.2013
Skills
- Customer relations management
- Strategic planning and implementation
- Team leadership
- Training and mentoring
- Complex problem-solving
- Operations management
Accomplishments
Built a branch of a start-up business from 0 to 4 high performing outlets in a new market.
Delivered the roll out of electric vehicle charging stations at 85% of our parking sites nationally.
Certification
- TEFL Certification (Teaching English as a Foreign Language) - TEFL Academy
Timeline
Drama Teacher
Mun Art Academy
07.2024 - Current
Commercial Operations Manager (Victoria)
First Parking
07.2021 - 02.2024
Head Waiter
Toppolino's
12.2020 - 04.2024
Visitor Experience Supervisor / Duty Manager / Customer Innovation
Arts Centre Melbourne
07.2016 - 12.2020
Creative Director / Producer
3rd Room Theatrical
07.2013 - 06.2014
After Hours Supervisor / Customer Service Officer
Secure Parking
08.2009 - 07.2016
Operations Manager
The Talbot (London)
12.2008 - 07.2009
Recruitment Consultant
Accountability Recruitment (London)
02.2008 - 11.2008
- TEFL Certification (Teaching English as a Foreign Language) - TEFL Academy
Bachelor of Letters - Philosophy
Monash University
Bachelor of Fine Arts - Acting
Queensland University of Technology
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