Marius Jag
Đà Nẵng
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cloudworkers AG
02.2022 - Current
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Chiang Mai Lanna Business Services Ltd. (CLBS Ltd.)
10.2020 - 02.2022
Chemical Production Technician
Brüggemann Chemical
02.2015 - 09.2020
- Monitored and adjusted parameters of chemical production process to achieve desired product quality.
- Interpreted and followed blueprints to determine proper production tasks.
- Maintained production records such as quantities, dimensions, and thicknesses of process materials.
- Mixed drilling fluids and chemicals in extreme weather conditions.
- Worked with hazardous chemicals safely and followed analytical procedures.
- Replaced empty supplies with full packages to maintain production levels.
Training as a Wastewater Technology Specialist
Stadt Heilbronn
09.2010 - 07.2013
Education
Advanced Technical College Entrance Qualification -
Johann-Jakob-Widmann-School
Heilbronn07.2014
Training Specialist For Wastewater Technology -
Kerschensteinerschule Stuttgart
07.2013
High School Diploma -
Helene-Lange Realschule
Heilbronn07.2010
Elementary School -
Neckargartach
07.2004
Skills
- Account updating
- Scheduling
- Complaint resolution
- Conflict mediation
Personal Information
- Place of Birth: Heilbronn
- Date of Birth: 07/10/93
- Nationality: Deutsch
- Marital Status: Ledig
Languages
German
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Cloudworkers AG
02.2022 - Current
Customer Service Representative
Chiang Mai Lanna Business Services Ltd. (CLBS Ltd.)
10.2020 - 02.2022
Chemical Production Technician
Brüggemann Chemical
02.2015 - 09.2020
Training as a Wastewater Technology Specialist
Stadt Heilbronn
09.2010 - 07.2013
Advanced Technical College Entrance Qualification -
Johann-Jakob-Widmann-School
Training Specialist For Wastewater Technology -
Kerschensteinerschule Stuttgart
High School Diploma -
Helene-Lange Realschule
Elementary School -
Neckargartach
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