Microsoft Office
LAKSHAN MADHURANGA DANANSOORIYA
English Teacher
Vinh Long,49
Summary
To acquire a challenging position with an opportunity to progress and provide leadership in a diverse teaching environment whilst gaining wide exposure and expertise. English Teacher with engaging personality and enthusiasm for hands-on learning methodologies. Well-traveled and fluent in English. Certified and licensed in TESOL. Experienced Casino supervisor with ten years of experience in Cruising industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Casino Supervisor
Star Cruises & Dream Cruises
Hong Kong, Hong Kong
09.2012 - 02.2022
- To supervise table in gaming operation and ensure that highest standard of efficiency, security, and guest services are met by policies and procedures set down by company
- Responsible to supervise Dealer, conducting casino games as required, ensuring gaming security, completing all gaming tables’ administrative functions, and providing service to players
- Maintain security of game and company’s assets by ensuring players adhere to game rules and maintain vigilance to spot cheats
- Comply with security measures
- Report any illegal or provide information concerning such activity in relevance to Club Operation or Company in general
- To supervise dealing standards and by instructional guidance, coaching & counseling, maintain standards required by Club management
- To always maintain high standard of appearance and hygiene by company policy and procedure
- To be polite and attentive to customer needs by creating friendly atmosphere
- Customers are to be treated with utmost courtesy, diplomacy, and respect
- To learn new skills and knowledge by participating diligently in training programs provided by management
- To project good Company image and uphold company’s policy and not divulge confidential and official matters
- Games
- Roulette
- Baccarat
- Blackjack
- Caribbean Stud Poker
- Texas Hold’em
- Three-Card Poker
- Mini Flush
- Four Card Pai Gow
- Pontoon
- Lunar poker
- Kept games fair by proactively identifying and removing suspected cheaters.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Identified and removed players suspected of cheating in cards or other games.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Monitored gaming operations continuously to check on dealers and players.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
Trainee Cook
Mount Lavinia Hotel
Mount Lavinia
12.2010 - 06.2011
- Completed internship program for six months in culinary arts
- Selected Accomplishments
- International Cuisine
- Sri Lankan Cuisine
- Indian Cuisine
- Pastry & Bakery
- Banquet Operations
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Managed opening and closing shift kitchen tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
Receptionist
Taj Samudra
Colombo
02.2010 - 08.2010
- Completed internship program for six months in Front office Operations
- Selected Accomplishments
- Front office operations
- Back-office operations
- Guest Relations
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Troubleshot copy machines and printers and scheduled service as needed.
- Corresponded with clients through email, telephone or postal mail.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Maintained confidentiality of information regarding clients and company.
- Provided callers with address, directions, company website and related information.
- Resolved customer problems and complaints.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associated Diploma - English Education
Australian International TESOL
Ho Chi Minh, Vietnam 05.2022 - 05.2022
No Degree - IELTS Academic
IDP Education Lanka Private Limited
Colombo, Sri Lanka 04.2001 -
No Degree - Tourism And Hospitality Management
Sri Lanka Institute of Tourism And Hotel Management
Colombo, Sri Lanka 04.2001 -
Crowd Management on Passenger Ship (Certificate No – MTC/CMA/13-01-642 Panama) Personal Safety and Social Responsibilities (Certificate No – LATS – PSSR – 7450) Fire Prevention and Fire Fighting (Certificate No – LATS – FPFF – 11468) Proficiency in Elementary First Aid (Certificate No – LATS – EFA – 20677) Personal Survival Techniques (Certificate No – LATS – PST – 11393) Proficiency in Security Training for Seafarers with Designated Security Duties (Certificate No – LATS – SDSD – 2276 - Seafaring
TRAININGS Lanka Academy of Technological Studies (Private) Ltd
Panadura, Sri LankaNo Degree - MATHEMATICS & ENGLISH
Nalanda College
Colombo, Sri Lanka 04.2001 -
Skills
Writing Skills
undefinedSoftware
Fidelio DRS and CMS
Certification
International English Teacher License(TESOL)
Play piano and guitar, Singing
I play piano, guitar and sing as a hobby.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Associated Diploma - English Education
Australian International TESOL
05.2022 - 05.2022
International English Teacher License(TESOL)
05-2022
IELTS
04-2021
Casino Supervisor
Star Cruises & Dream Cruises
09.2012 - 02.2022
Certificate in Restaurant and Bar service
05-2012
Certificate in Professional Cookery
10-2011
Trainee Cook
Mount Lavinia Hotel
12.2010 - 06.2011
Certificate in Hotel Housekeeping
08-2010
Receptionist
Taj Samudra
02.2010 - 08.2010
Certificate in Hotel Reception
01-2010
No Degree - IELTS Academic
IDP Education Lanka Private Limited
04.2001 -
No Degree - Tourism And Hospitality Management
Sri Lanka Institute of Tourism And Hotel Management
04.2001 -
No Degree - MATHEMATICS & ENGLISH
Nalanda College
04.2001 -
Crowd Management on Passenger Ship (Certificate No – MTC/CMA/13-01-642 Panama) Personal Safety and Social Responsibilities (Certificate No – LATS – PSSR – 7450) Fire Prevention and Fire Fighting (Certificate No – LATS – FPFF – 11468) Proficiency in Elementary First Aid (Certificate No – LATS – EFA – 20677) Personal Survival Techniques (Certificate No – LATS – PST – 11393) Proficiency in Security Training for Seafarers with Designated Security Duties (Certificate No – LATS – SDSD – 2276 - Seafaring
TRAININGS Lanka Academy of Technological Studies (Private) Ltd
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