Microsoft Office
LAKSHAN MADHURANGA DANANSOORIYA
Restaurant Manager
Vinh Long
Summary
Experienced casino supervisor with over 9 years of experience in Casino and Hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
6
6
Certifications
3
3
Languages
Work History
ESL Teacher
EA Education Development and Investment CO.LTD
Ho Chi Minh
02.2023 - Current
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Developed activities and integrated technology to diversify instruction.
- Attended workshops to learn about student motivation and engaging learning activities.
- Educated students in basics of English grammar and conversational speaking.
Casino Supervisor
Star Cruises & Dream Cruises
Hong Kong
09.2012 - 02.2022
- To supervise table in gaming operation and ensure that highest standard of efficiency, security, and guest services are met by policies and procedures set down by company
- Responsible to supervise Dealer, conducting casino games as required, ensuring gaming security, completing all gaming tables’ administrative functions, and providing service to players
- Maintain security of game and company’s assets by ensuring players adhere to game rules and maintain vigilance to spot cheats
- Comply with security measures
- Report any illegal or provide information concerning such activity in relevance to Club Operation or Company in general
- To supervise dealing standards and by instructional guidance, coaching & counseling, maintain standards required by Club management
- To always maintain high standard of appearance and hygiene by company policy and procedure
- To be polite and attentive to customer needs by creating friendly atmosphere
- Customers are to be treated with utmost courtesy, diplomacy, and respect
- To learn new skills and knowledge by participating diligently in training programs provided by management
- To project good Company image and uphold company’s policy and not divulge confidential and official matters
- Games
- Roulette
- Baccarat
- Blackjack
- Caribbean Stud Poker
- Texas Hold’em
- Three-Card Poker
- Mini Flush
- Four Card Pai Gow
- Pontoon
- Lunar poker
- Kept games fair by proactively identifying and removing suspected cheaters.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Identified and removed players suspected of cheating in cards or other games.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Monitored gaming operations continuously to check on dealers and players.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
Trainee Cook
Mount Lavinia Hotel
Mount Lavinia
12.2010 - 06.2011
- Completed internship program for six months in culinary arts
- Selected Accomplishments
- International Cuisine
- Sri Lankan Cuisine
- Indian Cuisine
- Pastry & Bakery
- Banquet Operations
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Managed opening and closing shift kitchen tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
Receptionist
Taj Samudra
Colombo
02.2010 - 08.2010
- Completed internship program for six months in Front office Operations
- Selected Accomplishments
- Front office operations
- Back-office operations
- Guest Relations
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Troubleshot copy machines and printers and scheduled service as needed.
- Corresponded with clients through email, telephone or postal mail.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Maintained confidentiality of information regarding clients and company.
- Provided callers with address, directions, company website and related information.
- Resolved customer problems and complaints.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associated Diploma - English Education
Australian International TESOL
Ho Chi Minh, Vietnam 05.2022 - 05.2022
IELTS Academic - IELTS Academic
IDP Education Lanka Private Limited
Colombo, Sri Lanka 04.2001 -
Diploma in Tourism And Hospitality Management - Tourism And Hospitality Management
Sri Lanka Institute of Tourism And Hotel Management
Colombo, Sri Lanka 04.2001 -
Crowd Management on Passenger Ship (Certificate No – MTC/CMA/13-01-642 Panama) Personal Safety and Social Responsibilities (Certificate No – LATS – PSSR – 7450) Fire Prevention and Fire Fighting (Certificate No – LATS – FPFF – 11468) Proficiency in Elementary First Aid (Certificate No – LATS – EFA – 20677) Personal Survival Techniques (Certificate No – LATS – PST – 11393) Proficiency in Security Training for Seafarers with Designated Security Duties (Certificate No – LATS – SDSD – 2276 - Seafaring
TRAININGS Lanka Academy of Technological Studies (Private) Ltd
Panadura, Sri LankaAdvance Level Exam - MATHEMATICS & ENGLISH
Nalanda College
Colombo, Sri Lanka 04.2001 -
Skills
Writing Skills
Public Speaking
Ability to work under pressure
Conflict resolution
Communication skills
Interpersonal skills
Microsoft Office
Curriculum development & creative lesson planning
Software
Fidelio DRS and CMS
Certification
International English Teacher License(TESOL)
Timeline
ESL Teacher
EA Education Development and Investment CO.LTD
02.2023 - Current
Associated Diploma - English Education
Australian International TESOL
05.2022 - 05.2022
International English Teacher License(TESOL)
05-2022
IELTS
04-2021
Casino Supervisor
Star Cruises & Dream Cruises
09.2012 - 02.2022
Certificate in Restaurant and Bar service
05-2012
Certificate in Professional Cookery
10-2011
Trainee Cook
Mount Lavinia Hotel
12.2010 - 06.2011
Certificate in Hotel Housekeeping
08-2010
Receptionist
Taj Samudra
02.2010 - 08.2010
Certificate in Hotel Reception
01-2010
IELTS Academic - IELTS Academic
IDP Education Lanka Private Limited
04.2001 -
Diploma in Tourism And Hospitality Management - Tourism And Hospitality Management
Sri Lanka Institute of Tourism And Hotel Management
04.2001 -
Advance Level Exam - MATHEMATICS & ENGLISH
Nalanda College
04.2001 -
Crowd Management on Passenger Ship (Certificate No – MTC/CMA/13-01-642 Panama) Personal Safety and Social Responsibilities (Certificate No – LATS – PSSR – 7450) Fire Prevention and Fire Fighting (Certificate No – LATS – FPFF – 11468) Proficiency in Elementary First Aid (Certificate No – LATS – EFA – 20677) Personal Survival Techniques (Certificate No – LATS – PST – 11393) Proficiency in Security Training for Seafarers with Designated Security Duties (Certificate No – LATS – SDSD – 2276 - Seafaring
TRAININGS Lanka Academy of Technological Studies (Private) Ltd