Yen Nga Le
Da Nang,DN
Summary
Goal-oriented person with distinguished experience in retails and hospitality industries with proven leadership abilities.
Tenacious manager with strategic and analytical approach to improving proficiency, customer satisfaction, optimizing employee talent while driving revenue and sales.
Organized and reliable person successful at managing multiple tasks and prioritizing quality with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Floor Manager
COS Melbourne
05.2021 - 06.2022
- Lead the team to open and close the store
- Oversee store's daily operations and handle back-office cash management
- Organize in-store daily meetings, provide the team with weekly information, sales figures and operational training.
Visual Manager
COS Melbourne
07.2022 - 07.2023
- Work with selling reports and other tools including RFID, Power BI to make business decisions together with Head Office regarding visual merchandising and stock allocations
- Analyzed sales data to identify trends and make informed decisions on product placement and display strategies
- Execute window display, floor presentation and collection launch
- Provide the appropriate level of visual merchandising training to management team and sales advisors.
Host/Barista
Lune Croissanterie Fitzroy
09.2023 - 03.2024
- Greet guests, communicate with guests and handle wait lists
- Oversee store and online selling
- Maintain and operate espresso machine, grinder, coffee brewers and other bar tools
Business Owner
Le Le Bakery
05.2024 - Current
- Build the store values, concepts and create menu item recipes
- Establish strong customer relationships through excellent communication and attentive service
- Enhance profitability by reducing overhead costs and negotiating favorable contracts with suppliers
- Develop a high-performing team through effective recruitment, training, and performance management
Education
Bachelor of Science - Business Information Systems
Swinburne University of Technology
Melbourne, VIC07.2021
Skills
- Sales Reporting
- Sales strategy development
- Vendor Management
- Customer Service
- Strategic Planning
- Operations Management
- Staff Training and Development
- Performance Management
- Programming Languages
- Performance Reports
- Data Analysis
Courses
Barista Apprenticeship Course at Melbourne Coffee Academy
- Specialty coffee training
- Using world's top quality espresso machines and coffee tools
Languages
Vietnamese
Native language
English
Proficient
C2
Certification
Ielts 8.0
Computer proficiency
Microsoft Office
Words, Excels, PowerPoint, Outlook
Adobe
Photoshop, Premiere Pro, Lightroom, After Effects
Programming
HTML, JavaScript
Timeline
Business Owner
Le Le Bakery
05.2024 - Current
Host/Barista
Lune Croissanterie Fitzroy
09.2023 - 03.2024
Visual Manager
COS Melbourne
07.2022 - 07.2023
Assistant Floor Manager
COS Melbourne
05.2021 - 06.2022
Bachelor of Science - Business Information Systems
Swinburne University of Technology
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