Summary
Overview
Work History
Education
Skills
Language Skills
Experience
Timeline
Generic
YEJIN JO

YEJIN JO

Gimhae

Summary

Warm and friendly individual with the ability to help customers in any situation professional skills and knowledge. Enjoys working closely with team members to provide positive impression and pleasant experience to guests. A strongly self-motivated person with a positive attitude and well-developed interpersonal skills

Overview

7
7
years of professional experience

Work History

Korean Guest Relations Officer

InterContinental Hanoi Landmark72
01.2024 - Current
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Answered guest inquiries and provided information regarding hotel services, brand membership and amenities.
  • Trained new staff members on company policies, procedures, and customer service standards.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations, such as check-in/out.

Customer Service Agent

Barofood
01.2022 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Printing out invoice of every purchase order and sorting into appropriate departments for delivery.
  • Maintained up-to-date knowledge of product and service changes.
  • Handled customer requests for products, services, and company information.

Guest Relation Officer

Vinpearl Resort & Spa Nha Trang Bay
01.2020 - 10.2020
  • Mainly support Korean Guests with general product information
  • Assisted with guest complaints and reported to Duty Manager
  • Organized lists of VIP guests for welcome gift and forwarded to concerned department
  • Assured neat and clean room condition based on room occupancy.

Conrad Service Agent

Conrad Seoul
07.2019 - 10.2019
  • Processed all incoming and outgoing calls accurately and courteously
  • Addressed customer inquiries and provided product information
  • Took restaurant reservations
  • Took room service orders over the phone
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on duty manger's directions

Front Desk Agent

Arban Hotel
09.2018 - 12.2018
  • Kept accounts in balance and ran daily reports to verify totals
  • Executed a positive demeanor to each and every visitor approaching Front desk
  • Took reservations over phone in person via computer for guests
  • Helped guests by solving their issues and problems
  • Communicated with housekeeping and maintenance staff to ensure that great quality service is provided to guest

Education

Bachelor of Arts - English

Dongseo University
02.2019

Bachelor of Arts - Hotel Management

Dongseo University
02.2019

Skills

  • General Hotel process management
  • Customer service
  • Quick Decision making abilities
  • Problem-solving ability
  • Registration processing
  • Providing correct information in easy language
  • Guest complaint resolution

Language Skills

English
OPIC - IH (Intermediate High)

Experience

  • Aug. 2017 - Aug. 2017 Asia Summer Program Guangzhou, China
  • Sept. 2016 - May. 2017 Study Abroad Program California, USA

Timeline

Korean Guest Relations Officer

InterContinental Hanoi Landmark72
01.2024 - Current

Customer Service Agent

Barofood
01.2022 - 01.2024

Guest Relation Officer

Vinpearl Resort & Spa Nha Trang Bay
01.2020 - 10.2020

Conrad Service Agent

Conrad Seoul
07.2019 - 10.2019

Front Desk Agent

Arban Hotel
09.2018 - 12.2018

Bachelor of Arts - Hotel Management

Dongseo University

Bachelor of Arts - English

Dongseo University

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YEJIN JO