YEJIN JO
Gimhae
Summary
Warm and friendly individual with the ability to help customers in any situation professional skills and knowledge. Enjoys working closely with team members to provide positive impression and pleasant experience to guests. A strongly self-motivated person with a positive attitude and well-developed interpersonal skills
Overview
7
7
years of professional experience
Work History
Korean Guest Relations Officer
InterContinental Hanoi Landmark72
01.2024 - Current
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered guest inquiries and provided information regarding hotel services, brand membership and amenities.
- Trained new staff members on company policies, procedures, and customer service standards.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations, such as check-in/out.
Customer Service Agent
Barofood
01.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Printing out invoice of every purchase order and sorting into appropriate departments for delivery.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer requests for products, services, and company information.
Guest Relation Officer
Vinpearl Resort & Spa Nha Trang Bay
01.2020 - 10.2020
- Mainly support Korean Guests with general product information
- Assisted with guest complaints and reported to Duty Manager
- Organized lists of VIP guests for welcome gift and forwarded to concerned department
- Assured neat and clean room condition based on room occupancy.
Conrad Service Agent
Conrad Seoul
07.2019 - 10.2019
- Processed all incoming and outgoing calls accurately and courteously
- Addressed customer inquiries and provided product information
- Took restaurant reservations
- Took room service orders over the phone
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on duty manger's directions
Front Desk Agent
Arban Hotel
09.2018 - 12.2018
- Kept accounts in balance and ran daily reports to verify totals
- Executed a positive demeanor to each and every visitor approaching Front desk
- Took reservations over phone in person via computer for guests
- Helped guests by solving their issues and problems
- Communicated with housekeeping and maintenance staff to ensure that great quality service is provided to guest
Education
Bachelor of Arts - English
Dongseo University
02.2019
Bachelor of Arts - Hotel Management
Dongseo University
02.2019
Skills
- General Hotel process management
- Customer service
- Quick Decision making abilities
- Problem-solving ability
- Registration processing
- Providing correct information in easy language
- Guest complaint resolution
Language Skills
English
OPIC - IH (Intermediate High)
Experience
- Aug. 2017 - Aug. 2017 Asia Summer Program Guangzhou, China
- Sept. 2016 - May. 2017 Study Abroad Program California, USA
Timeline
Korean Guest Relations Officer
InterContinental Hanoi Landmark72
01.2024 - Current
Customer Service Agent
Barofood
01.2022 - 01.2024
Guest Relation Officer
Vinpearl Resort & Spa Nha Trang Bay
01.2020 - 10.2020
Conrad Service Agent
Conrad Seoul
07.2019 - 10.2019
Front Desk Agent
Arban Hotel
09.2018 - 12.2018
Bachelor of Arts - Hotel Management
Dongseo University
Bachelor of Arts - English
Dongseo University
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