Woosung Jung
Chon Thanh II Industry Park, Binh Phuoc Province,Viet Nam
Summary
Enthusiastic Sales with understanding in new revenue streams, sales and marketing and corporate presentations. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Overview
8
8
years of professional experience
Work History
Business Development Representative
BEESCO VINA CO.,LTD.
Vietnam
07.2022 - Current
- Working at the shoe production factory as an business team member. Mainly communicate with ASICS as well as factory suppliers.
- Managed the orders what we produce and control the factory capacity.
- Negotiated contracts with vendors for purchasing supplies at cost-effective rates.
- Built strong relationships with existing customers through ongoing communication.
- Analyzed sales data to identify areas of improvement in our processes.
- Provided regular updates on progress towards meeting monthly targets.
- Developed and maintained relationships with potential customers to understand their business needs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Account Specialist | Facebook Marketing Expert
TDCX
Singapore
12.2020 - 06.2024
- Outsourcing work for Facebook.
- Working as Facebook Marketing Expert, To manage business ad accounts of advertisers and Agencies.
- Making cold calls and scheduling meetings with clients to troubleshoot and educate them for better advertising performances.
- Managing 100~150 accounts monthly base.
- Main KPI is Book coverage, Revenue coverage(increase), Clients satisfaction.
- Dealing with all kinds of knowledge and troubleshooting of Facebook advertisement from users and clients
- Communicated with clients via email, phone, online presentations, screen-share and online customers in setting up online accounts and provided training on how to use the system.
Business Development Representative
GOOGLE (Contractor)
Singapore
07.2019 - 08.2020
- Drive Cloud product (G Suite) Sales between Partners and Customers mainly Korean Market.
- Manage orders from clients through SalesForce tools and raise tickets to solve the issues.
- Deliver decisions and negotiations between Partners, customers, and the Google team to achieve the most valuable conclusion for all of us.
Travel to Korea and other countries to meet with local business and community organizations to develop leads and generate business and have events for them too. - Daily, weekly, monthly manage working schedules and meetings with internals and externals to ensure the working timeline keep smooth.
Created and improved business pipeline for Korean market using cold and warm techniques. - Set up potential client contacts by market and industries, cultivated relationships and followed through on service needs.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
Customer Service Specialist
Booking.com
Singapore
04.2016 - 06.2019
- Handling requests and complaints from customers on reservations and provide the best experience of service.
- Manage relationships with hotels by providing high levels of customer service and help them to manage reservations.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved an average of 400 inquiries per week to consistently meet performance benchmarks, including speed, accuracy, and volume.
Education
Bachelor of Arts - Commercial Relations in China
Busan University of Foreign Studies
2016
Skills
- Good interpersonal skills
- Friendly and cheerful
- Effective communication skills
- Multi-tasking strength
- Intermediated at Chinese and Japanese
- Business E-mail skills
- Goal-oriented
- Strategic account development and management
- Contract negotiation and closing tactics
- Sales proposal creation
- Product expertise
- Web technologies and services
- Account management
- Using Salesforce tool
- Effective customer upselling
Accomplishments
Participant - Global Citizenship Education Workshop - UNESCO (2015.03)
Interpreter volunteer - G-Star - Korea (2014.11)
Exchange student - Kansai international college - Japan (2013)
Experience of study abroad - China (2006~2008)
Timeline
Business Development Representative
BEESCO VINA CO.,LTD.
07.2022 - Current
Account Specialist | Facebook Marketing Expert
TDCX
12.2020 - 06.2024
Business Development Representative
GOOGLE (Contractor)
07.2019 - 08.2020
Customer Service Specialist
Booking.com
04.2016 - 06.2019
Bachelor of Arts - Commercial Relations in China
Busan University of Foreign Studies
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