Whayoung Noh
Niagara Falls
Summary
Professional casino management professional with strong track record in overseeing gaming operations and ensuring compliance with regulations. Proven ability to lead teams effectively, adapt to dynamic environments, and prioritize customer satisfaction. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, integrity, and results-driven approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Casino Shift Manager
Palazzo Club Sheraton Hotel
Ho Chi Minh City, Vietnam
07.2023 - Current
- Enhanced customer experience by effectively managing casino floor operations and overseeing a team of shift supervisors.
- Ensured compliance with all regulatory requirements, maintaining accurate records and reporting any discrepancies as necessary.
- Streamlined communication between departments to ensure smooth coordination of casino activities during shift hours.
- Monitored trends in gaming machine usage, providing valuable insights into player preferences that informed future decisions on machine offerings and placement.
- Conducted regular performance evaluations for team members, providing constructive feedback to support their professional growth.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
Casino Shift Manager
Chances Casino
FORT ST JOHN, British Columbia
05.2022 - 04.2023
- Managing the operations of gambling facilities such as table games, slot machines, cage, and bingo halls
- Assist in the development of the strategic plan and direct the ongoing operations of table games and slots
- Develop implement, and oversee guest services, games, and revenue growth
- Establish methods, procedures, and guidelines to maintain high standards
- Maintain vendor relationships, negotiates the purchase of table games equipment, and implementation of new games
- Monitors wage and salary costs to maintain proper margins in relation to business demands
- Interviewed, hired and trained new gambling floor workers
- Coordinated staff schedules, rotations and breaks
Casino Pit Manager
Fallsview Casino
Niagara Falls, ON
11.2017 - 04.2022
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interpreted and enforced rules for gameplay and betting limits.
- Kept games fair by proactively identifying and removing suspected cheaters.
Casino Floor Supervisor
Fallsview Casino
Niagara Falls, ON
12.2013 - 10.2017
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Performed paperwork required for monetary transactions.
Casino Table Games Dealer
Sevenluck Casino
Busan, South Korea
06.2006 - 06.2012
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Education
College Diploma - Tourism Management
Niagara College
Niagara-on-the-Lake, ON04.2014
College Diploma - Resort And Hotel Management
Busan Women's College
Busan, South Korea04.2004
Skills
- Procedures Compliance
- Conflict Management
- Team leadership
- Business Analytics
- Employee training, development & engagement
- Employee scheduling
- Guest relations
- Promotions coordination
- Slot machine management
Certification
- Gaming License - OLG / ICBC
- Heavy equipment operator - Grader
- VQA wine certification in Niagara Falls, Ontario
Timeline
Casino Shift Manager
Palazzo Club Sheraton Hotel
07.2023 - Current
Casino Shift Manager
Chances Casino
05.2022 - 04.2023
Casino Pit Manager
Fallsview Casino
11.2017 - 04.2022
Casino Floor Supervisor
Fallsview Casino
12.2013 - 10.2017
Casino Table Games Dealer
Sevenluck Casino
06.2006 - 06.2012
College Diploma - Tourism Management
Niagara College
College Diploma - Resort And Hotel Management
Busan Women's College