Lisa PHAM
TORONTO
Summary
Adept at espresso preparation and maintaining high levels of customer satisfaction, I leveraged my skills at La Bamboche to manage the morning rush, ensuring efficient service and quality control. My collaborative spirit and proficiency in point-of-sale systems contributed to a seamless workflow and enhanced customer experiences.
Overview
4
4
years of professional experience
Work History
Barista
Minh Phuc
Vietnam
03.2024 - 01.2025
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Checked brewing equipment for proper functionality.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Barista
La Bamboche
TORONTO
06.2022 - 02.2024
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Bakery Worker
La Bamboche
TORONTO
06.2022 - 02.2024
- Operated ovens and other equipment to bake products according to established recipes.
- Checked dough for proper consistency, adding more flour if needed.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Blended ingredients and mixed dough, following recipes.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
Sales Associate
The Latest Scoop
TORONTO
05.2021 - 03.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
College - Food And Nutrition
George Brown College
Toronto06-2022
Skills
- Espresso preparation
- Coffee brewing
- Point-of-sale operation
- Equipment maintenance
- Order accuracy
- Quality control
Timeline
Barista
Minh Phuc
03.2024 - 01.2025
Barista
La Bamboche
06.2022 - 02.2024
Bakery Worker
La Bamboche
06.2022 - 02.2024
Sales Associate
The Latest Scoop
05.2021 - 03.2022
College - Food And Nutrition
George Brown College
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