VU TIEN TRUNG
No. 3, Alley 68, Nguyen Van Linh Street, Long Bien District, Ha Noi,Vietnam
Summary
Graduated with a degree in Transport Economics and Tourism, with 8 years of experience in the hospitality and customer service industry, including Front Desk, Hotel, and Restaurant operations. Experienced in handling customer inquiries, resolving unexpected situations, coordinating with different departments, and maintaining professional service standards. Responsible, disciplined, detail-oriented, and able to work effectively under pressure. Seeking to transition into the Security field at the U.S. Embassy in Vietnam, where I can apply my transferable skills, develop professional security knowledge, and contribute to maintaining a safe and secure working environment.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Receptionist
California Firness & Yoga Center
09.2025 - Current
- Greeted guests and clients warmly to create a welcoming atmosphere.
- Executed check-in and check-out procedures for gym members, ensuring a smooth and efficient process.
- Provided customer services, including towels, water, lockers, beverages, Personal Training (PT), and Yoga services.
- Assisted customers with workout passes and daily class bookings.
- Responded to and resolved customer inquiries and issues related to services and membership contracts.
- Organised documents, equipment, and facilities to support efficient daily operations and enhance customer experience.
- Monitored and coordinated the activities of other departments to ensure smooth daily operations.
Restaurant Waiter
Elegant Suites Westlake Hotel
12.2022 - 08.2025
- Delivered meals and drinks professionally and attentively, ensuring timely service to uphold high customer satisfaction.
- Operated POS register to input orders and process customer payments.
- Assisted team members during peak hours, showcasing adaptability and collaboration in a dynamic environment.
- Liaised with Front Office and Housekeeping to enhance guest experience through seamless service integration.
- Cleaned, sanitised and organised restaurant, bar and front of house areas.
Bartender
Elegant Mansion Hotel
07.2023 - 04.2025
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Took customer orders and prepared drinks following best practices for each type.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
- Maintained a clean and organised bar area, adhering to health and safety regulations.
Education
Engineer’s Degree - Transport Economics
University of Transport and Communication
Hanoi, HN01-2020
Skills
- Customer service
- Time management
- Team coordination
- Conflict resolution
- Stress management
- MS Office
Languages
English
Intermediate
B1
Certification
- TOIEC (770)
- HT FITNESS INSTITUTE - FITNESS TRAINING CERTIFICATE
Timeline
Receptionist
California Firness & Yoga Center
09.2025 - Current
Bartender
Elegant Mansion Hotel
07.2023 - 04.2025
Restaurant Waiter
Elegant Suites Westlake Hotel
12.2022 - 08.2025
Engineer’s Degree - Transport Economics
University of Transport and Communication