CVAC Sub Regional Coordinator
Vu Ngoc AN LE
IOM Vietnam
Ho Chi Minh
2
Languages
14
years of professional experience
Results-focused professional with solid background in regional coordination. Known for driving operational efficiencies and fostering strong team collaboration. Reliable and adaptable, with strong problem-solving and communication skills.
Work History
CVAC Sub Regional Coordinator
4 Years 10 Months- Oversaw multi-country CVAC initiatives in Southeast Asia, guaranteeing compliance with protection-sensitive practices and maintaining high ethical standards in service delivery to migrants.
- Designed and facilitated recruitment, onboarding, and performance management initiatives to equip staff in overcoming unique challenges encountered by migrants.
- Provided detailed support and direction to field teams regarding workflow modifications and problem-solving strategies, ensuring consistent service excellence during significant operational transitions.
- Enabled effective collaboration among stakeholders to address and resolve challenges impacting migrant access to services and documentation.
- Compiled and assessed operational data to facilitate informed decisions and track critical indicators for operational and protection risk identification.
CVAC Project Administrator
2 Years 7 Months- Coordinated daily functions of high-volume CVAC, providing guidance and support to migrants and families throughout migration processes.
- Directed a diverse team to uphold IOM procedures while providing training on specialized communication techniques for clients with complex needs.
- Oversaw prescreening appointment logistics and executed detailed file checks for visa applications, guaranteeing secure handling of confidential information.
- Synthesized data findings and developed comprehensive reports to support internal oversight and provide insights for donor communications.
- Revised and categorized informational resources for applicants, ensuring clarity of requirements and improving accessibility to necessary documentation.
- Coordinated with VFS Global, IRCC, and Canadian Embassy to resolve operational problems, enhance workflow efficiency, and implement revised guidelines.
- Contributed to the development and delivery of training programs, driving continuous improvements in international migrant service standards.
Operation Manager
6 Years 2 Months- Managed VAC operations, focusing on respectful service delivery and adherence to governmental and partner requirements for visa applicants.
- Managed document verification and case management to ensure accuracy and uphold the integrity of documentation shared with embassies.
- Facilitated mentorship and supervision of diverse teams to enhance support for applicants with protection-related vulnerabilities and unique communication requirements.
- Developed and maintained internal protocols for data and document management, ensuring compliance with privacy and security standards.
- Acted as primary liaison for IT and systems challenges, collaborating with technical teams to minimize service disruptions for applicants.
- Coordinated strategic meetings with embassy representatives, focusing on performance data to pinpoint operational challenges and enhance client service delivery.
Education
Master's Degree - Business Administration
- Highest Education Flag: Yes
- Degree Status: Completed
Skills
Operational & Program Management
Risk management
Program management
Cross-functional coordination
Customer service
Problem-solving
Data analysis
Stakeholder coordination
Team leadership
Accomplishments
- Developed and documented sub-regional operational best practices that were adopted by multiple CVACs across different IOM regions, improving consistency, efficiency, and service quality.
- Streamlined workflows and strengthened regional coordination across multiple CVAC locations, reducing processing times and improving compliance with agreed service standards.
- Designed and delivered targeted training and remote technical support to underperforming centers, resulting in improved data accuracy, file integrity, and overall operational performance.
- Introduced monitoring tools and performance reporting mechanisms that enhanced operational oversight, enabled early identification of risks, and supported timely corrective action.
- Maintained 100% compliance with Government of Canada, IOM, and embassy requirements while managing high-volume operations and ensuring uninterrupted service delivery during periods of increased demand and procedural change.
- Led stakeholder engagement and cross-functional collaboration with embassies, government counterparts, and global CVAC networks, driving procedural improvements, knowledge sharing, and strengthened operational effectiveness across multiple countries.
Languages
English: Writing - Expert, Reading - Expert, Speaking - Expert, Fluency - Native
Vietnamese: Writing - Expert, Reading - Expert, Speaking - Expert, Fluency - Native
Timeline
CVAC Sub Regional Coordinator
IOM Vietnam
10.2021 - CurrentRead More
CVAC Project Administrator
IOM Vietnam
02.2019 - 09.2021Read More
Operation Manager
VFS Global
11.2012 - 01.2019Read More
University of Bolton
Master's Degree from Business Administration
Read More