VU NGUYEN DIEU KHANH
WENDY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
EVA AIR
05.2019 - 03.2025
- Delivered exceptional customer service across long-haul international flights via direct interaction.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Mentored new team members, enhancing service quality, and team performance.
- Promoted and sold in-flight products, contributing to revenue growth.
- Consistently exceeded annual sales KPIs in 2019, 2020, 2023, and 2024.
- Received 'Excellent Service' recognition for outstanding customer experience and professionalism in 2022 and 2023.
Service & Account Support Executive
Toan Dien Co., Ltd.
04.2018 - 04.2019
- Managed assigned customer portfolios, maintained updated records, and ensured personalized service delivery.
- Coordinated with technical teams to schedule site visits, ensuring accurate location details, and timely reporting to clients.
- Prepared and submitted service reports, quotations, and monthly or quarterly summaries, and maintained regular communication with clients to address inquiries and feedback.
- Supported Account Managers (AM) by providing the necessary documentation for invoice preparation and contract execution.
- Created quotations based on standardized templates and input from relevant departments or management, negotiated terms when needed, and forwarded approved quotes to AMs.
- Maintained and updated electronic customer files, including quotations, reports, emails, and special instructions.
- Conducted annual on-site surveys for all assigned customer locations, with additional visits as needed to strengthen client understanding and relationships.
- Ensured professional communication with clients via email and phone, responding promptly, and documenting all key interactions, such as scheduling, instructions, and complaints.
- Participated in internal training programs and industry-specific seminars on technical products and services; successfully completed competency assessments in accordance with industry standards.
- Continuously improved knowledge in pest control management, including scientific and technical aspects relevant to service delivery.
Customer Service Representative
NYK LINE VIETNAM
01.2018 - 03.2018
- Handled booking requests from clients via phone and email, ensuring timely and accurate responses to maintain high customer satisfaction.
- Reviewed service contracts, verified rate schedules, and entered booking details into the internal system with precision.
- Updated or created customer profiles in the CPF system to ensure accurate data before issuing bookings.
- Monitored and updated booking schedules and vessel itineraries, proactively informing clients of any delays or changes.
- Coordinated with internal departments to resolve issues related to transshipment, port changes, or damaged containers, ensuring smooth cargo handling.
- Managed booking adjustments due to routing changes or transshipment requirements, ensuring seamless logistics operations.
- Notified and followed up with clients regarding detention and demurrage charges, and processed fee waiver approvals in special cases.
- Prepared weekly and monthly reports for the Team Leader and Sales Department on payment delays and booking performance.
- Supported other tasks as assigned by the Assistant Manager and Department Manager, demonstrating flexibility and team collaboration.
Education
Bachelor of Arts - Marketing
University of Greenwich
01-2017
Skills
Customer Service & Engagement
Customer Engagement & Service Excellence
Multichannel Support (Phone, Email, Digital)
Conflict Resolution & Crisis Management
Upselling & Revenue Generation
Relationship Management & Client Retention
Communication & Collaboration
B2B & B2C Communication
Teamwork & Cross-functional Coordination
Operational & Organizational Skills
Time Management & Multitasking
Planning, Presentation & Analytical Thinking
Booking & Scheduling Systems
Utilized booking systems to streamline client onboarding and service tracking
Digital & Technical Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint)
Harnessed AI-powered platforms to boost productivity and enhance customer experience
Certification
Microsoft Power Platform Basics with AI Builder Certification- Issued by: Microsoft Global Training Partner- Date of completion: 26 May, 2025
Timeline
Flight Attendant
EVA AIR
05.2019 - 03.2025
Service & Account Support Executive
Toan Dien Co., Ltd.
04.2018 - 04.2019
Customer Service Representative
NYK LINE VIETNAM
01.2018 - 03.2018
Bachelor of Arts - Marketing
University of Greenwich