Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Vương Chí Cường

Vương Chí Cường

IT Supervisor
Binh Duong

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

6
6
years of professional experience

Work History

IT Support Specialist

Sieu Viet Group
Ho Chi Minh
09.2022 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Deployed and managed Call Center system.
  • Intergraded call center into CRM system.
  • Set up new network system during office relocation.
  • Designed department operation procedures and related policies.

IT Staff

Yao - I Viet Nam
Binh Duong
12.2021 - 07.2022
  • Upgrade, support and troubleshoot Windows, Microsoft Office, network systems, printers...
  • Participating in system development.
  • Provide technical guidance to users regarding the use of computers and networks to meet business needs.

IT Staff

MOS Viet Nam
06.2020 - 10.2021
  • Upgrade, support and troubleshoot Windows, Microsoft Office, network
    systems, printers...
  • Participating in system development.

Helpdesk

Golden Life
Ho Chi Minh
02.2018 - 03.2020
  • Support company network system operation and maintenance.
  • Plan to maintain the network, phone, computer system

Education

Infrastructure Management Services

FPT Jetking

Skills

Effective Time ManagementTroubleshootingMicrosoft OfficeComputer Programming

Technical Support

Interests

Traveling
Music
Workout

Timeline

IT Support Specialist

Sieu Viet Group
09.2022 - Current

IT Staff

Yao - I Viet Nam
12.2021 - 07.2022

IT Staff

MOS Viet Nam
06.2020 - 10.2021

Helpdesk

Golden Life
02.2018 - 03.2020

Infrastructure Management Services

FPT Jetking
Vương Chí CườngIT Supervisor