Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Timeline
Generic

Vinh Nhan Quoc

Ho Chi Minh City

Summary

Visionary Product Manager with over 5 years of experience leading ERP systems, omnichannel logistics, and retail/e-commerce solutions. Drove 10x revenue growth for Non-Shopee Product (NSS) over 10 years and scaled order handling from 1M to 3M in 2 years at Shopee’s SPX Express. Expertise in product strategy, BRD/PRD creation, agile execution, and integrating ERP/CRM/omnichannel APIs across business functions. Comprehensive knowledge of ERP domains from a decade of consulting, excelling in dynamic startup and corporate environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Product Management Lead - SPX Express

SPX Xpress
Ho Chi Minh City
01.2022 - Current
  • Led product strategies for SPX Express logistics and Non-Shopee Product (NSS) within Shopee’s e-commerce ecosystem, achieving 10x revenue growth over 10 years by aligning with last-mile delivery and omnichannel goals. Collaborated with regional PMs and development teams to prioritize features (e.g., try-on, partial delivery, mobile app), achieving 100% on-time delivery for 2024 OKRs.
  • Authored comprehensive BRDs and PRDs for logistics, NSS, and CRM-related features, including seller balance and customer engagement tools. Created technical specs to ensure stakeholder alignment and expedite production.
  • Managed end-to-end lifecycles for 237 features in 2024, including rider self-assign, next-day delivery (NDD), and ASM integration, using Scrum sprints, delivering a 180% time saving compared to 2023. Scaled operations from 1M to 3M orders in 2 years, supporting 16,000 product/operation tickets with 99% SLA. Leveraged analytics to prioritize features, reducing customer complaints by 20%.
  • Developed CRM functionalities (e.g., seller balance, customer interaction tracking) and integrated APIs with Shopee’s e-commerce and logistics platforms, enabling omnichannel solutions for small retailers to streamline customer management and order syncing, comparable to Magento/TikTok/Grab integrations.
  • Accelerated NSS go-to-market, enabling omnichannel solutions for small retailers to sync online/offline orders, contributing to 10x revenue growth.
  • Designed NSS features (e.g., partial delivery, mobile app) to simplify tech adoption for small retailers, addressing pain points like inventory and customer engagement.
  • Ensured product availability through UAT, training, and incident management, supporting 3M order volume in 2024.

Head of Product Management (ERP)

Giaohangtietkiem.vn
Ho Chi Minh City
06.2020 - 12.2021
  • Designed and implemented ERP systems for 1,000+ warehouses, optimizing HR, accounting, inventory, and e-payment processes. Defined data flows and APIs to integrate ERP with logistics platforms, reducing processing times by 25%.
  • Served as primary liaison between stakeholders and developers, ensuring seamless system integrations and high user adoption.
  • Launched automated reporting and KPI tracking modules, enhancing operational transparency for logistics partners.

Senior Operation Excellence Consultant

QMS Vietnam Co., Ltd
Ho Chi Minh City
01.2010 - 05.2020
  • Designed ERP-aligned frameworks for 50+ clients, integrating HR, finance, inventory, and procurement to enhance efficiency and compliance with ISO standards.
  • Collaborated with cross-functional departments to streamline ERP processes, ensuring interoperability and operational coherence.
  • Delivered ERP solutions for small-to-medium clients, driving profitability by addressing resource constraints akin to Mom-and-Pop retail.

Education

Bachelor of Arts - Banking And Finance

University of Sunderland
01.2010

Skills

  • Product Strategy
  • Roadmapping
  • Agile
  • Scrum
  • Kanban
  • BRD
  • PRD
  • Technical Specifications
  • System Design
  • APIs
  • Data Flows
  • Cross-Functional ERP
  • Omnichannel Solutions
  • CRM Integration
  • Inventory Management
  • Data-Driven Decision-Making
  • KPI Tracking
  • Cross-Functional Leadership
  • Communication
  • ISO 9001
  • ISO 22000
  • ISO 1400
  • Jira
  • Confluence
  • Trello
  • Excel (Advanced

Certification

  • Certified Lead Auditor (ISO 9001, ISO 22000)
  • Professional Scrum Master (PSM I)

Languages

  • English (Fluent)
  • Vietnamese (Native)

Accomplishments

Issued by Minister - Ministry of Industry and Trade · Dec 2017Issued by Minister - Ministry of Industry and Trade · Dec 2017Certificate of satisfactory progress of Ministry of Industry and TradeCertificate of satisfactory progress of Ministry of Industry and Trade

  • Contributing to the development of the Vietnamese industry and trade.

Timeline

Product Management Lead - SPX Express

SPX Xpress
01.2022 - Current

Head of Product Management (ERP)

Giaohangtietkiem.vn
06.2020 - 12.2021

Senior Operation Excellence Consultant

QMS Vietnam Co., Ltd
01.2010 - 05.2020

Bachelor of Arts - Banking And Finance

University of Sunderland

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