Hi, I’m
Van Anh Nguyen Ngoc
Bartender
Ho Chi Minh City
Summary
Dynamic and customer-focused professional with extensive experience at Park Hyatt Saigon. Proven ability in suggestive selling and delivering exceptional service, fostering loyal clientele. Skilled in menu memorization and effective communication, consistently enhancing guest experiences and driving revenue growth. Committed to maintaining high standards in a fast-paced environment.
Overview
6
years of professional experience
Work History
Park Hyatt Saigon
Bartender
01.2025 - Current
Job overview
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Park Hyatt Saigon
Waitress
03.2020 - 01.2025
Job overview
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
RENAISSANCE RIVERSIDE HOTEL SAIGON - Marriott International
Waitress
01.2020 - 03.2020
Job overview
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Van Lang UniversityHo Chi Minh City
Barchelor Of Art from Hotel Management
08.2023
Skills
Suggestive selling
Timeline
Bartender
Park Hyatt Saigon
01.2025 - Current
Waitress
Park Hyatt Saigon
03.2020 - 01.2025
Waitress
RENAISSANCE RIVERSIDE HOTEL SAIGON - Marriott International
01.2020 - 03.2020
Van Lang University
Barchelor Of Art from Hotel Management
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