Van Nguyen
Canberra,ACT
Summary
Energetic and motivated professional with a background in food service, seeking an entry level administrative role. Skilled in multitasking, time management and customer service. Eager to apply strong organizational and problem-solving skills in a dynamic environment, aiming to contribute meaningfully and grow professionally.
Overview
3
3
years of professional experience
Work History
Food and beverage Attendant
Hyatt Hotel Canberra
Canberra, Australia
01.2022 - Current
- Demonstrated exceptional customer service skills, establishing and nurturing rapport with guests through attentive and personalized service.
- Played a pivotal role in team collaboration, working effectively with fellow attendants to deliver prompt and exemplary service experiences.
- Instrumental in event management, overseeing the setup and breakdown of various events, banquets, and parties, adhering to precise logistical requirements.
- Key contributor to staff development, delivering comprehensive training on company policies, procedures, and service excellence to new team members.
Team Member
Roll'd Belconnen
Belconnen, ACT
01.2021 - 01.2024
- Expertise in taking orders from customers and delivery platforms, ensuring customer satisfaction by promptly handling food at the takeaway store, and professionally resolving complaints.
- Skilled in preparing daily food items like soldiers/rice paper rolls, and effectively upselling products and services while maintaining food safety standards.
- Demonstrated ability to support colleagues as needed, including working additional shifts during coworker absences, holidays, and peak periods, fostering a cooperative team environment.
- Maintained clean, organized, and safe work areas, contributing to overall team efficiency and safety, and consistently approached all tasks with productivity and efficiency.
- Engaged in continuous learning and skill development, including training new team members, identifying areas for operational improvement, and developing strong customer service and product knowledge.
Education
CPA Course -
CPA Australia
2029
Bachelor of Commerce (Accounting) -
University of Canberra
Canberra01.2021
International Foundation Course -
University of Canberra College
Canberra01.2019
Skills
- Bilingual Communication: Proficiency in English and Vietnamese, essential for effective communication in a multicultural office environment
- Advanced Time management: Expertise in prioritizing tasks and managing workloads under pressure, crucial for meeting deadlines and maintaining office efficiency
- Interpersonal and Team Collaboration Skills: Strong ability to work within a team, communicate effectively with diverse groups, and handle customer interactions with professionalism
- Problem-Solving and Adaptability: Skilled in quickly identifying and resolving issues, adaptable to changing situations and demands
- Computer Proficiency: Competent in various computer applications, essential for data management, document creation, and digital communication
- Customer Service Expertise: Experienced in providing high-quality customer service, vital for front-desk management and client relations
- Team collaboration
Pronouns
She/Her
Timeline
Food and beverage Attendant
Hyatt Hotel Canberra
01.2022 - Current
Team Member
Roll'd Belconnen
01.2021 - 01.2024
CPA Course -
CPA Australia
Bachelor of Commerce (Accounting) -
University of Canberra
International Foundation Course -
University of Canberra College
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