Vũ Đình Nhất
Ho Chi Minh
Summary
Dynamic Customer Service Specialist with a proven track record at Vietnam Concentrix Services, excelling in problem-solving and effective communication. Recognized for maintaining top performance and enhancing customer satisfaction through tailored solutions. Adept at strategic planning and teamwork, contributing to training initiatives and fostering a collaborative environment.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Concentrix Services Company
Ho Chi Minh
12.2023 - Current
- Engaged customers via phone, email, and live chat to resolve inquiries efficiently.
- Acquired comprehensive knowledge of company products to deliver tailored solutions, enhancing customer satisfaction.
- Managed escalated customer concerns with empathy, achieving swift, positive resolutions.
- Collaborated with cross-functional teams to optimize workflows and streamline service delivery.
- Maintained Rank #1 performance for over six months, consistently exceeding key metrics.
- Contributed to new hire training by addressing queries and guiding teammates effectively.
- Recognized as Top Contributor for managing support cases with professionalism and efficiency.
- Participated in leadership program to develop skills in team alignment and performance improvement.
Telesales Consultant - Insurance Services
Dai-ichi Life Insurance Company of Vietnam, Ltd.
Ho Chi Minh
10.2022 - 11.2023
- Engaged prospective and existing customers to introduce insurance products and generate program interest.
- Explained policy options clearly to assist customers in selecting suitable plans.
- Guided clients through contract registration, ensuring comprehension of each step.
- Resolved customer inquiries about policies, claims, and procedures with professionalism.
- Maintained current knowledge of insurance offerings to provide accurate support and foster trust.
Education
Vocational Diploma - IT ( Software Application )
HCM Vocational College
Vietnam01-2019
Skills
- Microsoft Word and Excel
- Presentation skills
- Adaptability and learning
- Effective communication
- Problem Solving
- Teamwork
- Strategic Planning
Languages
- English, IELTS: 5.5
- Japanese, N5
Timeline
Customer Service Specialist
Concentrix Services Company
12.2023 - Current
Telesales Consultant - Insurance Services
Dai-ichi Life Insurance Company of Vietnam, Ltd.
10.2022 - 11.2023
Vocational Diploma - IT ( Software Application )
HCM Vocational College
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