Hi, I’m
Ut Huong NGUYEN
Customer Service Advisor
Ho Chi Minh City,SG
Summary
RESUME
Reliable and trusted advisor well-versed in call center environments. Efficient and effective sales representative with over 4 years of experience in travel industry. Seeking to drive performance and customer engagement and provide expert leadership at TDCX.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
Concentrix ServicesHo Chi Minh City
Tecnical Advisor
09.2021 - Current
Job overview
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Provided ad-hoc security and infrastructure services based on organizational expectations, training and pre-deployment certification and other clearances.
- Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
- Oversaw internal IT education programs and resources regarding at-issue products.
EXO TravelHo Chi Minh City
Travel Consultant
11.2017 - 11.2020
Job overview
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Collected, handled and documented payments for travel services and associated feels.
- Helped senior managers make effective decisions based on current and accurate reporting.
Lycée Français International Marguerite DurasHo Chi Minh City
Personal Assistant
04.2017 - 11.2017
Job overview
- Organized and attended meetings and compiled related documents and reports.
- Displayed absolute discretion at handling confidential information.
- Sourced and ordered office equipment and supplies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Education
Ho Chi Minh City University of PedagogyHo Chi Minh City
Bachelor from French Tourism
09.2012 - 08.2016
Skills
Computer skills: Operating systems (Windows and MacOS), Office Suites, Social Media, Spreadsheets, UI/UX design tools
Timeline
Tecnical Advisor
Concentrix Services
09.2021 - Current
Travel Consultant
EXO Travel
11.2017 - 11.2020
Personal Assistant
Lycée Français International Marguerite Duras
04.2017 - 11.2017
Ho Chi Minh City University of Pedagogy
Bachelor from French Tourism
09.2012 - 08.2016
Similar Profiles
Viviani Ibrahim MoreiraViviani Ibrahim Moreira
Customer Service Call Centre Representative at Concentrix ServicesCustomer Service Call Centre Representative at Concentrix Services
Satyanand SinghSatyanand Singh
Supervisor WFM RTA at Concentrix ServicesSupervisor WFM RTA at Concentrix Services
Jyothi KounderJyothi Kounder
Sr. Quality Evaluator at Concentrix Services India Pvt LtdSr. Quality Evaluator at Concentrix Services India Pvt Ltd