- Traveling and exploring new cultures
- Learning languages and discovering new ways to communicate
- Listening to music and exploring different genres
- Reading and self-development
- Spending time with family
Tuyen Duong
Ho Chi Minh,Vietnam
Summary
Detail-oriented and responsible professional with experience in travel operations, reservation, customer service, and data coordination. Strong communication and problem-solving skills, with a proven ability to manage multiple tasks, coordinate with partners, and work accurately under pressure. A fast learner with a strong sense of responsibility and a commitment to continuous improvement.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Airport transfer staff
Destin Asia Tour - MK Transportation
12.2025 - Current
- Coordinated timely responses to operational delays and urgent matters, ensuring smooth service delivery.
- Greeted guests upon arrival at front desk to create a welcoming atmosphere.
- Communicated ideas clearly across multiple channels to enhance staff collaboration.
Tour Operator Manager
VNBIKE TOUR
12.2022 - 12.2025
- Coordinated suppliers to ensure timely delivery of materials for seamless operations
- Managed bookings, cancellations, changes to ensure smooth customer experience
- Assisted customers post-booking to resolve concerns and enhance satisfaction
Legal Support Assistant
APC LAW GROUP
08.2020 - 11.2022
- Drafted and submitted legal documents for lawsuits, supporting timely legal proceedings.
- Coordinated client communication to effectively address inquiries and provide updates on case progress.
- Organised and maintained documentation for personal injury and property damage cases, ensuring accuracy and accessibility.
Tour Consultant
Vietnam Unique Tour
07.2018 - 09.2019
- Designed customised travel itineraries reflecting client preferences and requirements, contributing to repeat business.
- Engaged with customers to understand needs, delivering tailored service that improved overall experience.
- Converted customer inquiries into confirmed bookings by effectively managing reservation system, enhancing customer satisfaction.
Senior Tour Operator
TNK TRAVEL
08.2015 - 07.2017
- Created tailored itineraries for clients, coordinating all services for seamless travel experiences.
- Collaborated with suppliers to negotiate competitive rates, confirm service details, and resolve operational issues.
- Addressed unanticipated challenges during shifts with effective problem-solving strategies, maintaining service quality.
- Monitored and inspected the work of subordinates.
Sales Representative
TNK TRAVEL
10.2011 - 06.2015
- Achieved company targets by implementing successful sales strategies.
- Conducted sales consultations to guide customers in making informed reservations
- Built exceptional customer satisfaction by delivering friendly service.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Education
Bachelor of Business Administration - Hospitality & Tourism Management
Ho Chi Minh City University of Foreign Languages a
Ho Chi Minh City, SG01-2011
Skills
- Operational coordination
- Itinerary planning
- Project management
- Customer service
- Negotiation skills
- Effective communication
- Relationship management
- Problem solving
- Decision-Making confidence
Certification
- Galileo Reservation System Course
- Tour Guide Professional Training Certificate
- Modern bank finance expert
- International Business Administration (Import-Export-Customs)
Interests
Timeline
Airport transfer staff
Destin Asia Tour - MK Transportation
12.2025 - Current
Tour Operator Manager
VNBIKE TOUR
12.2022 - 12.2025
Legal Support Assistant
APC LAW GROUP
08.2020 - 11.2022
Tour Consultant
Vietnam Unique Tour
07.2018 - 09.2019
Senior Tour Operator
TNK TRAVEL
08.2015 - 07.2017
Sales Representative
TNK TRAVEL
10.2011 - 06.2015
Bachelor of Business Administration - Hospitality & Tourism Management
Ho Chi Minh City University of Foreign Languages a