Tuan Nguyen
HCMC,4
Summary
Experienced Business Operations Manager with over 13 years of success in enhancing operational efficiency and sales performance. Proven leader in fostering cross-functional collaboration and implementing data-driven solutions to drive business growth. Adept at utilizing advanced reporting tools to streamline processes and improve decision-making. Known for delivering actionable insights that optimize customer and rebate analyses.
Overview
11
11
years of professional experience
Work History
Selfcare Channel Lead
Kenvue (JNTL)
03.2024 - Current
- Designed comprehensive KPI scorecards that enhanced team performance visibility and drove strategic sales decisions
- Spearheaded the development of advanced reporting solutions, significantly improving customer and rebate analyses
- Collaborated with IT and Finance to ensure seamless integration of data systems, enhancing reporting accuracy
- Implemented advanced tools to streamline operational workflows, resulting in increased data accuracy
Vietnam National Commercial & Operations Manager
P&G Personal Healthcare
07.2022 - 12.2023
- Executed national commercial strategies, driving 140% YoY growth
- Led capability-building programs to enhance team performance and customer engagement
- Conducted root-cause analysis to identify and address operational gaps, leading to improved process efficiency
- Optimized sales processes using Salesforce CRM for tracking and pipeline management
Business Operations Manager
Abbott ARDX (Rapid Test Division)
09.2020 - 05.2022
- Implemented go-to-market strategies, achieving 25% growth in new product categories
- Oversaw sales pipeline management and improved reporting with Tableau analytics
- Led pricing model development and customer segmentation to refine marketing strategies
Field Force Effectiveness Manager
Novartis Pharma
08.2017 - 04.2020
- Improved field force productivity by 30% through process optimization
- Designed customer segmentation models and utilized Power BI for advanced analytics
- Led training initiatives to strengthen commercial capabilities and sales execution
Business Analytics – In-Field Effectiveness
Hoffmann La Roche Pharmaceutical
01.2014 - 01.2017
- Executed data-driven go-to-market strategies, increasing customer engagement
- Developed sales reporting tools and aligned local strategies with global initiatives
Education
MBA - Business Administration And Management
Golden Gate University
San Francisco, CA, USA01.2026
Bachelor’s - International Economics
Foreign Trade University
Skills
- Go-to-Market Strategy
- Pipeline Management
- Pricing Strategy
- Customer Segmentation
- Cross-Functional Collaboration
- Data-Driven Decision-Making
- Operational Efficiency
- Sales forecasting
- Process improvement
Awards
- Constellation Award, 2023, P&G Healthcare
- Star Excellent Award, 2022, Abbott
- Star Award, 2020, Excellence in Execution (Novartis)
Technical Proficiency
Salesforce, Veeva CRM, Tableau, Power BI, Google Sheets, Microsoft Excel, Google Slides, Microsoft PowerPoint
Timeline
Selfcare Channel Lead
Kenvue (JNTL)
03.2024 - Current
Vietnam National Commercial & Operations Manager
P&G Personal Healthcare
07.2022 - 12.2023
Business Operations Manager
Abbott ARDX (Rapid Test Division)
09.2020 - 05.2022
Field Force Effectiveness Manager
Novartis Pharma
08.2017 - 04.2020
Business Analytics – In-Field Effectiveness
Hoffmann La Roche Pharmaceutical
01.2014 - 01.2017
MBA - Business Administration And Management
Golden Gate University
Bachelor’s - International Economics
Foreign Trade University
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