TRỊNH NGỌC HUỲNH TRÂM
Ho Chi Minh City,Viet Nam
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Merit Legend Solutions INC.
11.2022 - 12.2024
- Assisted customers with inquiries and provided accurate information on services.
- Handled customer complaints and resolved issues effectively and professionally.
- Collaborated with team members to ensure smooth daily operations.
- Maintained accurate records of customer interactions in the database.
- Utilized communication skills to engage effectively with diverse customers.
- Supported training of new staff on customer service procedures and tools.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales and Marketing Representative
Tin Nghia Logistics Inc.
09.2018 - 04.2022
- Coordinated logistics operations to ensure timely delivery of products and services.
- Created and maintained relationships with customers, vendors, and other stakeholders. In charge of working directly with Chinese-speaking and English-speaking customers.
- Prepared reports summarizing sales activity for management review.
- Negotiated contracts with suppliers of goods and services.
- Managed online presence through social media channels.
- Gathered customer feedback on product performance and service quality.
- Translating documents (quotations, company profiles, contracts, etc.)
- Assisted in developing promotional materials such as brochures, flyers, and ads.
- Attend the Sales Skill Course in the company.
HR Intern
Tin Nghia Corp.
05.2018 - 08.2018
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Maintained employee records, ensuring data accuracy, and confidentiality.
- Provided administrative support for HR projects, including filing and data entry tasks.
- Translating documents (CV, contract, etc.) to Vietnamese, Chinese, and English.
Education
Professional Certificate in International Tour Guiding - Tourism
Saigon College of Tourism
Vietnam07-2025
Certificate of Practical Import - Export - Logistics And Supply Chain Management
Le Anh Practical Training Center
Vietnam06-2019
Bachelor of Arts - Foreign Languages And Literatures
Ton Duc Thang University
Vietnam04-2019
Skills
- Cross-cultural communication
- Customer service
- Relationship building
- Data analysis
Accomplishments
- Best Sales of the year in 2021
- Employee of the year in 2020
Languages
Vietnamese
First Language
Chinese (Mandarin)
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Websites
Timeline
Customer Service Representative
Merit Legend Solutions INC.
11.2022 - 12.2024
Sales and Marketing Representative
Tin Nghia Logistics Inc.
09.2018 - 04.2022
HR Intern
Tin Nghia Corp.
05.2018 - 08.2018
Professional Certificate in International Tour Guiding - Tourism
Saigon College of Tourism
Certificate of Practical Import - Export - Logistics And Supply Chain Management
Le Anh Practical Training Center
Bachelor of Arts - Foreign Languages And Literatures
Ton Duc Thang University
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