Trinh Vu Phuong Lien

Head of Sales, North

Sanofi

08.2024 - Current

Head of Sales

Sanofi

07.2015 - 07.2024

Area Manager

Sanofi Pasteur

09.2008 - 06.2015

Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Developed and implemented strategies to improve customer service and increase sales.

Medical Representative

Sanofi Pasteur

05.2005 - 08.2008

Recognized trends within territory and industry to create proactive plans.

Medical Representative

Sanofi Pasteur

08.1997 - 04.2005

Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Conducted detailed product presentations for healthcare professionals to increase product awareness.
Enhanced client satisfaction by promptly addressing queries and concerns, fostering trust and loyalty.

Head of Sales

Sanofi

Aligned product updates with changing market demands through team collaboration.
Boosted sales revenue through innovative marketing strategies.
Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
IRegularly exceeded monthly targets for both individual and team-wide performance benchmarksi.
Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
Developed strong client relationships for improved customer satisfaction and repeat business.
Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
Analyzed market trends to identify new opportunities for business expansion and growth.
Expanded market share with targeted sales initiatives and strategic partnerships.
Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
Mentored junior sales staff, fostering professional growth and contributing to overall team success.
Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
IEnsured brand consistency across all communication materials by working closely with marketing colleaguesi.
Drove international business expansion by establishing global distribution channels and forging strategic alliances with overseas partners.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Attended industry events and conventions to expain sales opportunities.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Assisted sales team members in developing customer relationships, and building customer loyalty.
Coordinated with other departments to provide smooth execution of sales initiatives.
Trained and coached sales team members on best practices for customer service and sales techniques.
Communicated customer feedback and complaints to team members to promote proper resolution.
Negotiated more favorable rates and delivery times with vendors.
Built strong relationships with clients by following up on previous purchases and suggesting new products.
Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Monitored daily sales performance and provided feedback to each team member.
Scheduled and monitored sales team members' workloads to meet customer needs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Facilitated regular team meetings to discuss challenges, successes and strategies.
Communicated best practices among on-site and external personnel to align efforts and goals.
Developed and implemented incentive programs to increase sales and customer loyalty.
Developed and implemented strategies to increase sales and improve customer service.
Maintained up-to-date knowledge of products and services offered to customers.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Improved productivity of customer service team by leading training initiatives and revamping schedules.
Developed and enforced policies and procedures for compliance with company policies.
Conducted supplier risk evaluations and assisted with regulatory inspections.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Performed supplier risk evaluations and supported regulatory inspections.

Summary

Overview

Work History

Head of Sales, North

Head of Sales

Area Manager

Medical Representative

Medical Representative

Head of Sales

Education

Doctor Of Medicine - General Studies

Skills

Timeline

Head of Sales, North

Head of Sales

Area Manager

Medical Representative

Medical Representative

Head of Sales

Doctor Of Medicine - General Studies

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