Trieu Minh Ngoc
Tan Trieu,46
Summary
Dynamic Senior Customer Service Executive with a proven track record at Vietnam Discovery Travel JSC, excelling in first-contact resolution and team empowerment. Skilled in customer service and proactive problem-solving, I enhance customer satisfaction and foster collaboration across departments, ensuring timely service and effective communication.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Executive
Vietnam Discovery Travel JSC
04.2022 - 04.2025
- Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge about the tourism field to ensure the SLA is met within 1 working hour.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Served as a liaison between the Customer Service team and other departments, fostering collaboration and open communication to best serve our customers.
Merchandiser Clerk
Oreka Vietnam
01.2021 - 02.2022
- Improved supplier relationships through clear communication, accurate order placement, and timely payments.
- Collaborated with store management to plan and execute promotional events, driving customer engagement.
- Boosted customer satisfaction ratings through attentive service, prompt resolution of issues, and proactive problem-solving techniques.
- Verified products appeared at correct locations in proper quantities.
Education
Political Economics
Academy of Journalism And Communication
36 Xuan Thuy, Cau Giay06-2022
Skills
- Customer service
- Product and service sales
- Team work
- Sales support
- Calm and professional under pressure
Timeline
Senior Customer Service Executive
Vietnam Discovery Travel JSC
04.2022 - 04.2025
Merchandiser Clerk
Oreka Vietnam
01.2021 - 02.2022
Political Economics
Academy of Journalism And Communication
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