TRAN THI KIM THU
Customer Service Staff
Hanoi,HN
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Lead
Nippon Express Vietnam – Hanoi Branch
12.2022 - Current
- Processed customs clearance procedures for import shipments from export processing zones and overseas, via sea and air freight.
- Monitored and ensured the accuracy of customs declarations and CO (Certificate of Origin) for each shipment.
- Coordinated with factories on the progress of customs declarations and shipping plans.
- Prepared daily shipment updates and monthly revenue reports for clients.
E-commerce Sales Manager & Import Support
Toshudo Co., Ltd.
05.2021 - 05.2022
- Managed online sales platforms, designed marketing visuals, and ran advertising campaigns.
- Handled customer service on e-commerce channels, and coordinated with Chinese suppliers for product sourcing.
- Supported customs declaration processes.
- Partnered with content creators to develop engaging blog posts that showcased products effectively while providing valuable information for consumers.
Customer Care Executive
Mekong Century LTD
08.2019 - 04.2021
- Handled customer orders, processed payments, managed complaints, and coordinated with brands to resolve issues.
- Tracked order status and worked with brand warehouses to ensure delivery progress.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
BBA - International Economics
Foreign Trade University
Hanoi, Vietnam 04.2019 - 01.2023
Skills
Languages:
Timeline
Customer Service Lead
Nippon Express Vietnam – Hanoi Branch
12.2022 - Current
E-commerce Sales Manager & Import Support
Toshudo Co., Ltd.
05.2021 - 05.2022
Customer Care Executive
Mekong Century LTD
08.2019 - 04.2021
BBA - International Economics
Foreign Trade University
04.2019 - 01.2023
Similar Profiles
Simon Kwabena Mfodwo AffulSimon Kwabena Mfodwo Afful
ESL Teacher at ICE IELTS, Hanoi - VietnamESL Teacher at ICE IELTS, Hanoi - Vietnam
Tuan TranTuan Tran
Senior Production Process Engineer at Japan Vietnam Petroleum Company (JX Nippon Oil & Gas Exploration)Senior Production Process Engineer at Japan Vietnam Petroleum Company (JX Nippon Oil & Gas Exploration)
Truong Giang NguyenTruong Giang Nguyen
Social Environmental Expert, HSSE Officer at Nippon Koei Vietnam International Co.ltd.Social Environmental Expert, HSSE Officer at Nippon Koei Vietnam International Co.ltd.
Phuong Thao VuPhuong Thao Vu
Senior Product Manager at TPBankSenior Product Manager at TPBank
SHARMILA MAJUMDARSHARMILA MAJUMDAR
Middle School Visual Art Teacher at St. Paul American School HanoiMiddle School Visual Art Teacher at St. Paul American School Hanoi