TRAN THI KIM THU
Customer Service Staff
Hanoi,HN
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Lead
Nippon Express Vietnam – Hanoi Branch
12.2022 - Current
- Processed customs clearance procedures for import shipments from export processing zones and overseas, via sea and air freight.
- Monitored and ensured the accuracy of customs declarations and CO (Certificate of Origin) for each shipment.
- Coordinated with factories on the progress of customs declarations and shipping plans.
- Prepared daily shipment updates and monthly revenue reports for clients.
E-commerce Sales Manager & Import Support
Toshudo Co., Ltd.
05.2021 - 05.2022
- Managed online sales platforms, designed marketing visuals, and ran advertising campaigns.
- Handled customer service on e-commerce channels, and coordinated with Chinese suppliers for product sourcing.
- Supported customs declaration processes.
- Partnered with content creators to develop engaging blog posts that showcased products effectively while providing valuable information for consumers.
Customer Care Executive
Mekong Century LTD
08.2019 - 04.2021
- Handled customer orders, processed payments, managed complaints, and coordinated with brands to resolve issues.
- Tracked order status and worked with brand warehouses to ensure delivery progress.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
BBA - International Economics
Foreign Trade University
Hanoi, Vietnam 04.2019 - 01.2023
Skills
Languages:
English: IELTS 70Chinese: HSK 4
Computer Skills:
Proficient in Microsoft Word, Excel, PowerPoint
Soft Skills:
Problem-solving, analytical thinking, and design thinking
Customer service excellence; Order management
Timeline
Customer Service Lead
Nippon Express Vietnam – Hanoi Branch
12.2022 - Current
E-commerce Sales Manager & Import Support
Toshudo Co., Ltd.
05.2021 - 05.2022
Customer Care Executive
Mekong Century LTD
08.2019 - 04.2021
BBA - International Economics
Foreign Trade University
04.2019 - 01.2023