Summary
Overview
Work History
Education
Skills
Timeline
Generic
TRAN THI KIM THU

TRAN THI KIM THU

Customer Service Staff
Hanoi,HN

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Service Lead

Nippon Express Vietnam – Hanoi Branch
12.2022 - Current
  • Processed customs clearance procedures for import shipments from export processing zones and overseas, via sea and air freight.
  • Monitored and ensured the accuracy of customs declarations and CO (Certificate of Origin) for each shipment.
  • Coordinated with factories on the progress of customs declarations and shipping plans.
  • Prepared daily shipment updates and monthly revenue reports for clients.

E-commerce Sales Manager & Import Support

Toshudo Co., Ltd.
05.2021 - 05.2022
  • Managed online sales platforms, designed marketing visuals, and ran advertising campaigns.
  • Handled customer service on e-commerce channels, and coordinated with Chinese suppliers for product sourcing.
  • Supported customs declaration processes.
  • Partnered with content creators to develop engaging blog posts that showcased products effectively while providing valuable information for consumers.

Customer Care Executive

Mekong Century LTD
08.2019 - 04.2021
  • Handled customer orders, processed payments, managed complaints, and coordinated with brands to resolve issues.
  • Tracked order status and worked with brand warehouses to ensure delivery progress.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

BBA - International Economics

Foreign Trade University
Hanoi, Vietnam
04.2019 - 01.2023

Skills

Languages:

Timeline

Customer Service Lead

Nippon Express Vietnam – Hanoi Branch
12.2022 - Current

E-commerce Sales Manager & Import Support

Toshudo Co., Ltd.
05.2021 - 05.2022

Customer Care Executive

Mekong Century LTD
08.2019 - 04.2021

BBA - International Economics

Foreign Trade University
04.2019 - 01.2023
TRAN THI KIM THUCustomer Service Staff