Trang Nguyen Thi Thu
Sales Admin
Ho Chi Minh
Summary
Hi! My name is Thu Trang. I am thirty-five years old and I am from Ho Chi Minh City. I graduated with a bachelor’s degree from the University of Economics Ho Chi Minh City in July 2010. I have experience in banking as card accountant, account management, credit card services and local remittance. Besides having ability to pay attention in detail, being able to interact and communicating effectively with other pepple, I am also willing to learn new things and join projects.
I am honest, responsible and work hard. In addition, I am a fast learner and enthusiastic staff. I also enjoy working in dynamic, professional and international environment.
My short term goal is to get a job give opportunities for learning, collaboratory and connection. My long term goal is to achieve a good position where I can build my career and bring the best contribution to the organization I work for. I would be grateful if you could contact me at my mobile phone or email address, by then I would be happy to discuss my qualification with you. Thank you!
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Officer, Cards and Account Management
Techcombank
Ho Chi Minh
06.2020 - 10.2022
- Supported the business (Corporate and Institutional) to perform payroll service.
- Managed payroll and account activities to ensure smoothly operations of new and existing customers.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Post control customer information opening accounts on mobile devices (electronic Know Your Customer)
- Coached assigned staff members and newly hired officers.
- Coordinated operations with other emergency service groups.
Account Services Officer
Techcombank
Ho Chi Minh
11.2018 - 05.2020
- Handled bank account services, observe automatic tool BOT, carry out swallowed cards business.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
Credit Card Services Officer
Techcombank
Ho Chi Minh
01.2016 - 10.2018
- Processed customers’ requests related to credit cards (registered/unregistered for automatic debit,internet banking; changed personal information, card limit).
- Delivered services to customer locations within specific timeframes.
- Addressed business units questions, complaints and requests and provided necessary assistance.
- Reconciled activating credit card documents required 100% check; Activated credit cards and accompanied services on cards management & operation system.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situation
Cards Accountant
Techcombank
Ho Chi Minh
09.2010 - 10.2015
- Performed credit cards, debit and atm cards operation (case by case or in batches of pre-approval programs).
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and stored issued card documents, did report daily to the Director or Team Leader.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor' S - Finance And Banking
University of Econonmics Ho Chi Minh City
Ho Chi Minh City, Vietnam 08.2006 - 07.2010
Skills
Communication
Document Checking
Complaint resolution
Customer Service
Microsoft Excel
Analytical Skill
Time Management
Teamwork
Report preparation
Timeline
Officer, Cards and Account Management
Techcombank
06.2020 - 10.2022
Account Services Officer
Techcombank
11.2018 - 05.2020
Credit Card Services Officer
Techcombank
01.2016 - 10.2018
Cards Accountant
Techcombank
09.2010 - 10.2015
Bachelor' S - Finance And Banking
University of Econonmics Ho Chi Minh City
08.2006 - 07.2010