Trang Nguyen
General Director
Ho Chi Minh
Summary
Customer-oriented General Manager with 09 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
General Manager
MOON MUA HANG MY VIET
Vung Tau
04.2013 - Current
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Chief Executive Officer
G LIFE YACHT
Ho Chi Minh
07.2020 - 05.2021
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Directed market expansions to propel business forward, meet changing customer needs.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
General Director
COFIXEL CO.,LTD
Ho Chi Minh
05.2015 - 04.2021
- Established site-specific goals, QA strategies and budgets.
- Built QA plan for product, integrating QA analysts focused on defect prevention and containment alongside offsite QA.
- Worked with development to establish needs and build solid quality team strategy.
- Planned pre-integration content testing strategies.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
General Director
SSO CO., LTD
Ho Chi Minh
06.2019 - 09.2020
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Partnered with project team members to identify and quickly address problems.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Managed program and provider separations during corporate split.
- Communicated with Tech team members to keep project on schedule.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Investigated and corrected or escalated project problems.
Tourism Content Writing
Ben Thanh Tourist
Ho Chi Minh
06.2010 - 05.2012
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to complete projects on time.
Sales Executive
Vien Dong Marine & Petrol Engineering J.S.C
Ho Chi Minh
04.2010 - 02.2012
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Education
Bachelor of Arts - English Literature And Linguistics
University of Social Science And Humanity
Ho Chi Minh, Viet Nam 09.2007 - 06.2012
No Degree - Foundations of Everyday Leadership
University of Illinois Urbana-Champaign
Online Course 04.2001 -
No Degree - Applications of Everyday Leadership
University of Illinois Urbana-Champaign
Online Course 04.2001 -
Skills
Client account management
Project Management
Verbal and written communication
Relationship building
Problem-Solving
Self-Motivated
Critical Thinking
Cultural Awareness
MS Office
Excellent Communication
Google Workspace
Customer service support
Timeline
Chief Executive Officer
G LIFE YACHT
07.2020 - 05.2021
General Director
SSO CO., LTD
06.2019 - 09.2020
General Director
COFIXEL CO.,LTD
05.2015 - 04.2021
General Manager
MOON MUA HANG MY VIET
04.2013 - Current
Tourism Content Writing
Ben Thanh Tourist
06.2010 - 05.2012
Sales Executive
Vien Dong Marine & Petrol Engineering J.S.C
04.2010 - 02.2012
Bachelor of Arts - English Literature And Linguistics
University of Social Science And Humanity
09.2007 - 06.2012
No Degree - Foundations of Everyday Leadership
University of Illinois Urbana-Champaign
04.2001 -
No Degree - Applications of Everyday Leadership
University of Illinois Urbana-Champaign
04.2001 -