Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Trang Cao

Trang Cao

Delivery Director
Ho Chi Minh City

Summary

  • 13 years of experience in Software Development
  • Nearly 10 years of experience in Project Management, including 1 year as Delivery Director, 4 years as Account Manager.
  • 8 years of experience as Scrum Master
  • 5 years of experience in Human Resource Management Systems
  • Strong leadership, high adaptability, and agility
  • Successfully led the release to PROD on various accounts with high qu

Overview

13
13
years of professional experience
2
2
Certifications
1
1

Year of Delivery Director

Work History

Delivery Director

KMS Technology Vietnam
HCMC
01.2022 - 02.2023
  • Took delivery oversight for 7 accounts from various customers in APAC region focus. Managed 150 headcounts of Digital Team Department
  • Defined metrics and reports to manage health dashboard of department
  • Participated in recruitment process not only hiring but also resource staffing working with vendors
  • Managed resource demands of department
  • Sales support to achieve new logos with APAC market focus
  • Led improvement initiatives to advance operational efficiencies and increase revenue

Senior Engineering Manager / Engineering Manager

KMS Technology Vietnam
HCMC
12.2015 - 12.2022
  • Oversaw from 60-100 members together with 2 other engineering managers - strong team of engineering personnel.
  • Defined process & practices to team & apply Scrum of Scrum to scale up from day 1 to big team more than 40-50 headcounts
  • Coach delivery managers to establish engagement, process of new accounts.
  • Coach team with agile mindset and continuous development
  • Collaborated engineering team for projects in commercial and industrial development.
  • Developed proposals for clients outlining project scope and timeline.

Project Manager

Confluence
HCMC
07.2015 - 12.2015
  • Played as Scrum Master to coach and manage the development team on product development.
  • Work directly with Senior Agile Manager (US) to standardize the way of working, development practices as a whole.
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.

Project Manager / Business Consultant

HRMS Consulting
HCMC
07.2013 - 06.2014
  • Managed project scope, schedules, quality, communication and risk to ensure project objectives are met
  • Identified risks/issues and discuss with customer to solve them
  • Reviewed and approved all deliverables against agreement to quality and standards
  • Maintained project knowledge base and communicate status and issues to the Project committee and project team
  • Reported to Project Director and resource planning not only for Vietnam team but also for Singapore team

Senior Software Engineer / Software Engineer

Harveynash Vietnam
HCMC
10.2009 - 05.2013
  • Led development team with 7 members who work on multiple different customers by assignment planning, issue solving, progress status check
  • Monitored project reports (RAG report, Issue log, Risk log)
  • Reviewed estimation, risk and issue management for delivery schedule
  • Analyzed Requirement by communicating with global consultants
  • Worked directly with Global management team in Germany for planning, suggestion, project status
  • Defined proposal, alternative solution for critical issues reported from customers/consultants/members
  • Defined development process, which is customized from customer’s process (ABC process) so that it is suitable for Vietnam team.
  • Set up training for new members to catch up business logic

Education

Bachelor of Science - Software Development

University of Science HCMC
HCMC - Vietnam
09.2005 - 09.2009

Skills

Agile

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Certification

PMP Certified, The Project Management Institute (PMI)

Timeline

Delivery Director

KMS Technology Vietnam
01.2022 - 02.2023

PSM I Certified, Scrum.org

08-2017

Senior Engineering Manager / Engineering Manager

KMS Technology Vietnam
12.2015 - 12.2022

PMP Certified, The Project Management Institute (PMI)

10-2015

Project Manager

Confluence
07.2015 - 12.2015

Project Manager / Business Consultant

HRMS Consulting
07.2013 - 06.2014

Senior Software Engineer / Software Engineer

Harveynash Vietnam
10.2009 - 05.2013

Bachelor of Science - Software Development

University of Science HCMC
09.2005 - 09.2009

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Trang CaoDelivery Director