Trang Cao
Delivery Director
Ho Chi Minh City
Summary
- 13 years of experience in Software Development
- Nearly 10 years of experience in Project Management, including 1 year as Delivery Director, 4 years as Account Manager.
- 8 years of experience as Scrum Master
- 5 years of experience in Human Resource Management Systems
- Strong leadership, high adaptability, and agility
- Successfully led the release to PROD on various accounts with high qu
Overview
13
13
years of professional experience
2
2
Certifications
1
1
Year of Delivery Director
Work History
Delivery Director
KMS Technology Vietnam
HCMC
01.2022 - 02.2023
- Took delivery oversight for 7 accounts from various customers in APAC region focus. Managed 150 headcounts of Digital Team Department
- Defined metrics and reports to manage health dashboard of department
- Participated in recruitment process not only hiring but also resource staffing working with vendors
- Managed resource demands of department
- Sales support to achieve new logos with APAC market focus
- Led improvement initiatives to advance operational efficiencies and increase revenue
Senior Engineering Manager / Engineering Manager
KMS Technology Vietnam
HCMC
12.2015 - 12.2022
- Oversaw from 60-100 members together with 2 other engineering managers - strong team of engineering personnel.
- Defined process & practices to team & apply Scrum of Scrum to scale up from day 1 to big team more than 40-50 headcounts
- Coach delivery managers to establish engagement, process of new accounts.
- Coach team with agile mindset and continuous development
- Collaborated engineering team for projects in commercial and industrial development.
- Developed proposals for clients outlining project scope and timeline.
Project Manager
Confluence
HCMC
07.2015 - 12.2015
- Played as Scrum Master to coach and manage the development team on product development.
- Work directly with Senior Agile Manager (US) to standardize the way of working, development practices as a whole.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
Project Manager / Business Consultant
HRMS Consulting
HCMC
07.2013 - 06.2014
- Managed project scope, schedules, quality, communication and risk to ensure project objectives are met
- Identified risks/issues and discuss with customer to solve them
- Reviewed and approved all deliverables against agreement to quality and standards
- Maintained project knowledge base and communicate status and issues to the Project committee and project team
- Reported to Project Director and resource planning not only for Vietnam team but also for Singapore team
Senior Software Engineer / Software Engineer
Harveynash Vietnam
HCMC
10.2009 - 05.2013
- Led development team with 7 members who work on multiple different customers by assignment planning, issue solving, progress status check
- Monitored project reports (RAG report, Issue log, Risk log)
- Reviewed estimation, risk and issue management for delivery schedule
- Analyzed Requirement by communicating with global consultants
- Worked directly with Global management team in Germany for planning, suggestion, project status
- Defined proposal, alternative solution for critical issues reported from customers/consultants/members
- Defined development process, which is customized from customer’s process (ABC process) so that it is suitable for Vietnam team.
- Set up training for new members to catch up business logic
Education
Bachelor of Science - Software Development
University of Science HCMC
HCMC - Vietnam 09.2005 - 09.2009
Skills
Agile
undefinedCertification
PMP Certified, The Project Management Institute (PMI)
Timeline
Delivery Director
KMS Technology Vietnam
01.2022 - 02.2023
PSM I Certified, Scrum.org
08-2017
Senior Engineering Manager / Engineering Manager
KMS Technology Vietnam
12.2015 - 12.2022
PMP Certified, The Project Management Institute (PMI)
10-2015
Project Manager
Confluence
07.2015 - 12.2015
Project Manager / Business Consultant
HRMS Consulting
07.2013 - 06.2014
Senior Software Engineer / Software Engineer
Harveynash Vietnam
10.2009 - 05.2013
Bachelor of Science - Software Development
University of Science HCMC
09.2005 - 09.2009
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