Trang Cao
Delivery Director
Ho Chi Minh City
Summary
- 13 years of experience in Software Development
- Nearly 10 years of experience in Project Management, including 1 year as Delivery Director, 4 years as Account Manager.
- 8 years of experience as Scrum Master
- 5 years of experience in Human Resource Management Systems
- Strong leadership, high adaptability, and agility
- Successfully led the release to PROD on various accounts with high qu
Overview
13
13
years of professional experience
2
2
Certifications
1
1
Year of Delivery Director
Work History
Delivery Director
KMS Technology Vietnam
HCMC
01.2022 - 02.2023
- Took delivery oversight for 7 accounts from various customers in APAC region focus. Managed 150 headcounts of Digital Team Department
- Defined metrics and reports to manage health dashboard of department
- Participated in recruitment process not only hiring but also resource staffing working with vendors
- Managed resource demands of department
- Sales support to achieve new logos with APAC market focus
- Led improvement initiatives to advance operational efficiencies and increase revenue
Senior Engineering Manager / Engineering Manager
KMS Technology Vietnam
HCMC
12.2015 - 12.2022
- Oversaw from 60-100 members together with 2 other engineering managers - strong team of engineering personnel.
- Defined process & practices to team & apply Scrum of Scrum to scale up from day 1 to big team more than 40-50 headcounts
- Coach delivery managers to establish engagement, process of new accounts.
- Coach team with agile mindset and continuous development
- Collaborated engineering team for projects in commercial and industrial development.
- Developed proposals for clients outlining project scope and timeline.
Project Manager
Confluence
HCMC
07.2015 - 12.2015
- Played as Scrum Master to coach and manage the development team on product development.
- Work directly with Senior Agile Manager (US) to standardize the way of working, development practices as a whole.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
Project Manager / Business Consultant
HRMS Consulting
HCMC
07.2013 - 06.2014
- Managed project scope, schedules, quality, communication and risk to ensure project objectives are met
- Identified risks/issues and discuss with customer to solve them
- Reviewed and approved all deliverables against agreement to quality and standards
- Maintained project knowledge base and communicate status and issues to the Project committee and project team
- Reported to Project Director and resource planning not only for Vietnam team but also for Singapore team
Senior Software Engineer / Software Engineer
Harveynash Vietnam
HCMC
10.2009 - 05.2013
- Led development team with 7 members who work on multiple different customers by assignment planning, issue solving, progress status check
- Monitored project reports (RAG report, Issue log, Risk log)
- Reviewed estimation, risk and issue management for delivery schedule
- Analyzed Requirement by communicating with global consultants
- Worked directly with Global management team in Germany for planning, suggestion, project status
- Defined proposal, alternative solution for critical issues reported from customers/consultants/members
- Defined development process, which is customized from customer’s process (ABC process) so that it is suitable for Vietnam team.
- Set up training for new members to catch up business logic
Education
Bachelor of Science - Software Development
University of Science HCMC
HCMC - Vietnam 09.2005 - 09.2009
Skills
Agile
Project Management
Leadership
Customer Satisfaction
Lean operation
Agile Estimation
Interviewing
People Development
Sales Support
Certification
PMP Certified, The Project Management Institute (PMI)
Timeline
Delivery Director
KMS Technology Vietnam
01.2022 - 02.2023
PSM I Certified, Scrum.org
08-2017
Senior Engineering Manager / Engineering Manager
KMS Technology Vietnam
12.2015 - 12.2022
PMP Certified, The Project Management Institute (PMI)
10-2015
Project Manager
Confluence
07.2015 - 12.2015
Project Manager / Business Consultant
HRMS Consulting
07.2013 - 06.2014
Senior Software Engineer / Software Engineer
Harveynash Vietnam
10.2009 - 05.2013
Bachelor of Science - Software Development
University of Science HCMC
09.2005 - 09.2009