TRAN THI VU NGHIA
Hoi An,Viet Nam
Summary
My experience covers more than 10 years in tourism-related hospitality roles, including front office reception, sales, and marketing. I have excellent organizational skills, and I am a highly disciplined and reliable manager of resources and time. I have strong and engaging interpersonal skills and an excellent reputation for building warm and productive customer relationships with individuals and with groups. Cheerful, thoughtful and self-motivated, I bring a strong desire for personal challenge, professional growth, and success-both for my team and for myself.
Overview
11
11
years of professional experience
Work History
Operation Manager
RDC VINA Co., Ltd
07.2020 - 04.2026
- Managed a team of 30+ staff, providing training, motivation, and ongoing performance evaluations to ensure service excellence.
- Handled guest complaints and service recovery with a focus maintaining high customer satisfaction, contributing to a 4.9-star rating.
- Trained and mentored new staff members, fostering a team culture that prioritized customer service and operational efficiency.
- Supervised all restaurant operations, ensuring compliance with company standards to optimize sales and manage labor cost effectiveness.
- Maintained high sanitary standards for food handling, overseeing kitchen cleanliness and food quality compliance.
- Conducted inventory management and financial analysis, resulting in cost savings and increased profitability.
- Collaborated with marketing team to implement promotional campaigns, driving sales and brand awareness.
- Worked closely with suppliers to obtain the best prices and secure a consistent supply of quality products.
Taproom Supervisor
Pasteurstreet Brewing Company
05.2019 - 06.2020
- Assisted the Restaurant Manager in interviewing, training, scheduling, and managing staff.
- Attended to customer complaints and tried to resolve them in the most balanced way.
- Maintained quality control for all food and drink served.
- Oversee all front and back of the house restaurant operations.
- Managed Food and Beverage inventory.
- Designed and created food and drink menus.
- Reported to Manager about sales results and productivity.
- Worked closely with F&B Management and related staff.
- Sought to increase restaurant sales year on year.
- PSBC brews American style craft beer uses the highest quality ingredients from Viet Nam and around the world, such as Vietnamese fruits, American hops, malt, and more to brew beer in Sai Gon, Viet Nam.
Sales Manager
Vespa Adventures Hoi An
04.2017 - 04.2019
- Managed sales plan of VA; including developing, implementing, monitoring and reports.
- Worked directly with hotels and tour desks for sales of the tour and for boosting sales and revenue. Managed a weekly and monthly schedules of visits and meetings to achieve expected targets.
- Built relationships with bookers and with agents in hotels and resorts.
- Ensured all sales materials are displayed at hotels.
- Communicated and reported every day with the Tour Operator and the Brand Manager.
- Developed and administered the hotel database.
- Worked closely with the Branch Manager and the COO to develop and to manage sales and marketing campaigns, and to increase sales and revenue. Attended industry events in the area Working with hotels in Hoi An and Da Nang.
- Vespa Adventures was established in Saigon, Vietnam, in 2007. They are the original Vespa tour group in Southeast Asia, operating in and around Ho Chi Minh City, Hoi An, Hue, Hanoi, Vietnam; Siem Reap and Phnom Penh, Cambodia; and Chiang Mai, Thailand.
Customer Service / Waitress
Morning Glory Restaurant
06.2015 - 03.2017
- Managed complete customer experience; from initial greeting, seating, and order, all the way to complaint resolution.
- Managed relations between front-of-house and kitchen.
- Morning Glory is one of Hoi An's most popular tourist destinations for authentic Vietnamese cuisine.
Education
HOTEL MANAGEMENT -
DA NANG VOCATIONAL TOURISM COLLEGE
05.2015
Skills
- Team management
- Customer satisfaction
- Performance evaluation
- Staff training
- Complaint resolution
- Process improvement
- Relationship building
- Operational support
- Outstanding customer service
- Financial analysis
References
Available upon request
Timeline
Operation Manager
RDC VINA Co., Ltd
07.2020 - 04.2026
Taproom Supervisor
Pasteurstreet Brewing Company
05.2019 - 06.2020
Sales Manager
Vespa Adventures Hoi An
04.2017 - 04.2019
Customer Service / Waitress
Morning Glory Restaurant
06.2015 - 03.2017
HOTEL MANAGEMENT -
DA NANG VOCATIONAL TOURISM COLLEGE