Tran Thi Ngoc Anh
HCMC
Summary
Motivated and detail-oriented individual seeking an Administrative position. Although I have limited professional experience in this field, I am eager to learn, highly organized, and capable of handling tasks efficiently. I am committed to supporting daily office operations and contributing positively to the team.
Overview
12
12
years of professional experience
Work History
PDCS Staff
Ortholite (VN) Co., Ltd
05.2022 - Current
- Manage the complete lifecycle of sample orders from receipt to shipment.
- Track and update sample order statuses and ensure timely delivery.
- Coordinate with departments including PDSR, Purchasing, Foaming, and Logo Vendors.
- Monitor raw material and product testing to meet/exceed customer standards.
- Key in and manage orders, BOMs, and finished goods in ERP system.
- Collect and track sockliner material numbers from OCN/customers.
- Provide internal teams with accurate and timely information to support smooth operations.
- Advise customers on product specifications including fabric direction, PU types, HT logos, and printing methods.
- Consult with customers to optimize sample product choices based on expectations and requirements.
- Ensure compliance with development policies including sample lead time, hybrid policy, and confidential agreements.
- Work with the costing team to prepare quotations and price comparisons.
- Manage and input sample pricing in ERP during development stages.
- Coordinate product information for ERP with support from Purchasing, PPC, CS, PDSR, and Costing.
- Handle negotiations with customers regarding RTD changes, quality issues, sample charges, and cancellations.
- Collaborate with internal departments to resolve complaints related to quality or delivery.
- Maintain customer satisfaction through efficient and professional issue resolution.
- Issue sales contracts, PIs, and CIs with clearly defined terms.
- Monitor customer payments and send debit notes; ensure on-time collection.
- Organize shipment plans and packing lists, and coordinate with Logistics and Customs for declaration.
- Manage model transfer packages and documentation (sample order, quotation, logo, PC, swatch, etc.).
- Communicate with HQ Sales and Global Sales on development updates and direction.
- Track and report sample developments to ensure continuity across all stages.
- Visit customers periodically and join training sessions to maintain strong relationships.
- Participate in customer meetings and internal improvement discussions.
- Transfer customer feedback to appropriate departments to drive process improvements.
- Coordinate on forecast issues to prepare materials for mass production.
Customer service
Samwon (VN) Co., Ltd
06.2020 - 12.2021
- Receive and handle orders from customers.
- Follow production.
- Arrange delivery schedule & contact to transportation party to deliver.
- Make debit note at the end of month.
- Make packing list and invoice before shipment.
- Help translating for director & leader.
Product Coordinator / Sales Admin / Marketing Executive
Srithai (VN) Co., Ltd
05.2014 - 04.2020
- Receive and handle orders from customers and sales team.
- Follow production, check FG stock and material to plan for production.
- Order goods and material from outsource.
- Work with sales, designer and production to develop new product.
- Join events and exhibition in HCMC and other provinces.
- Join business trip, take care customers.
- Support sales team about contract, quotation, order entry to ERP and manage documents.
- Work all tasks related to promotion campaigns.
- Purchase some categories to support sales & marketing program.
- Responsible for social media: Shopee, Facebook, Youtube.
- Report directly to General Director.
Education
Business English
HCMC of Agriculture & Forestry
Vinh Tan Ward, HCMC12.2012
Skills
- Able to handle high-pressure situations
- Time management and organizational skills
- Fast learner with adaptability to new environments
- ERP system
- Customer Service & Relationship Management
- Negotiation & Conflict Resolution
- Communication & Cross-functional Collaboration
- Microsoft Office (Excel, Word, Powerpoint, Outlook)
Timeline
PDCS Staff
Ortholite (VN) Co., Ltd
05.2022 - Current
Customer service
Samwon (VN) Co., Ltd
06.2020 - 12.2021
Product Coordinator / Sales Admin / Marketing Executive
Srithai (VN) Co., Ltd
05.2014 - 04.2020
Business English
HCMC of Agriculture & Forestry