Tran Thi Hoa

• Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

• Monitor operations to ensure staff carried out their roles according to individual job descriptions and legislation.
• Supervise direct reports to perform duties to a high standard and provide outstanding customer service.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transaction, securities of monies, guest security and emergency procedures as established.

• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to
avoid rowdiness.
• Report issues to the manager for quick resolve in order to ensure guests comfort and satisfaction.
• Check in guests and handling their overnight requests

• Handle end-of-day bookkeeping, auditing and account