TRAN TA
Ho Chi Minh City
Summary
Client-focused professional with 10 years in customer service, now applying those strengths in a business development role within the finance industry. Skilled in building relationships, identifying opportunities, and supporting growth through cross-functional collaboration. Eager to contribute strategic insights and client-centric solutions to a dynamic financial organization.
Overview
11
11
years of professional experience
Work History
Business Development Partner
BingX Vietnam
03.2025 - Current
- Identify, recruit, and onboard influential KOLs, traders, and community leaders to promote BingX exchange platform.
- Develop and execute strategies to increase trading volume through KOL partnerships and promotional activities.
- Collaborate with marketing and content teams to create compelling campaigns and content tailored for KOL audiences.
- Build strong relationships with internal stakeholders, including product, compliance, and support teams, to ensure alignment on KOL initiatives.
Business Development
BitReLay.co
09.2024 - 03.2025
- Research influential figures in the cryptocurrency and blockchain space, such as YouTubers, Twitter personalities, and thought leaders.
- Analyze the performance of KOL campaigns by measuring KPIs like reach, engagement, traffic, and conversions.
- Build and maintain relationships with influencers to create engaging content, negotiate contracts, and ensure campaigns align with the project's goals and stay within budget.
P2P Customer Service Agent
MEXC Global
12.2022 - 11.2023
- Handle merchant inquiries via live chat and email, assisting with P2P transaction processing.
- Manage complaints and disputes, providing timely solutions and options for merchants and users.
- Flag suspicious transactions and escalate to the relevant team for account investigation.
Client Engagement Specialist
Kraken Digital Asset Exchange
02.2020 - 06.2022
- Review KYC documents submitted by clients following AML procedures.
- Manage 20 to 150 client requests through tickets and the platform system (Zendesk).
- Flag suspicious documents, escalate to relevant teams, and coach new agents to meet performance targets.
Bilingual Customer Service Executive
Avery Dennison RBIS Vietnam
01.2018 - 08.2021
- Handle up to 100 label orders from start to finish daily.
- Response and ensure that customer inquiries and requests are addressed on time.
- Coordinate with the sales team, other internal teams, and suppliers to resolve customers' complaints, to ensure the product quality and clients' requirements are met.
Customer Service cum Purchasing Executive
ISuccess Ecommerce Co., Ltd
12.2017 - 12.2017
- Purchase products from China (Taobao, 1688, and Alibaba sites).
- Manage suppliers and arrange for the coordination of purchases and arrangements.
- List Products and take care of customers on the Amazon Platform, and receive their feedback to get product improvement.
Customer Service cum Packaging Supervisor(English and Chinese)
Lucky Shing Co., Ltd
04.2014 - 12.2016
- Coordinate the procurement and management of label inventory for all packaged products.
- Work with the sales team to integrate new or revised packaging components.
- Oversee inventory drawdown, vendor coordination, and staging for marketing changes.
Education
Bachelor - English
Sai Gon University
Ho Chi Minh City01.2013
Chinese C Lv Certificate -
VNUHCM - University Of Science
01.2006
Skills
- Relationship Building
- Communication & Negotiation
- Listening & Problem solving
- Project & Time Management
- Collaboration & Teamwork
- Customer-Centric Mindset
Languages
English
Upper intermediate (B2)
Vietnamese
Bilingual or Proficient (C2)
Chinese
Intermediate (B1)
Timeline
Business Development Partner
BingX Vietnam
03.2025 - Current
Business Development
BitReLay.co
09.2024 - 03.2025
P2P Customer Service Agent
MEXC Global
12.2022 - 11.2023
Client Engagement Specialist
Kraken Digital Asset Exchange
02.2020 - 06.2022
Bilingual Customer Service Executive
Avery Dennison RBIS Vietnam
01.2018 - 08.2021
Customer Service cum Purchasing Executive
ISuccess Ecommerce Co., Ltd
12.2017 - 12.2017
Customer Service cum Packaging Supervisor(English and Chinese)
Lucky Shing Co., Ltd
04.2014 - 12.2016
Bachelor - English
Sai Gon University
Chinese C Lv Certificate -
VNUHCM - University Of Science
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