Summary
Overview
Work History
Education
Skills
Timeline
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Tran Ngoc Phuong Mai

Ho Chi Minh City,SG

Summary

  • Result-driven Senior QA Engineer and Business Analyst with over 8 years of experience in software testing, business analysis, and product development across multiple domains (F&B, healthcare, CRM, automation marketing, POS, ticketing).
  • Strong expertise in functional and non-functional testing, API validation, automation workflows, and Agile/Scrum methodologies.
  • Experienced in gathering requirements, writing PRDs, defining user stories, and collaborating with cross-functional teams to ensure high-quality, customer-centric products.
  • Skilled communicator, fluent in English, with international working experience in Vietnam, Japan, and global teams.

Overview

10
10
years of professional experience

Work History

Senior QA Engineer & Business Analyst

Business4you
HCMC
04.2024 - Current
  • Led the QA process for a custom HubSpot theme (flexBOX), ensuring quality, responsive design, and cross-device testing.
  • Performed exploratory testing to uncover potential issues with new features or products.
  • Prepared release notes and updated user guide for each release.
  • Tested automated workflows with n8n, Postman, and AI chatbots.
  • Validated bug fixes and the customer's website content (HubSpot platform, marketing domain).
  • Collaborated with developers to identify and resolve software defects.
  • Prepared PRDs, defined the scope and features, wrote user stories, and researched customer-driven solutions (CRM, ticketing system).
  • Analyzed business requirements, technical specifications, user documentation, and other project documents to create detailed test scenarios.

Senior QA Engineer

Cloudstorm Ventures VN
HCMC
04.2022 - 04.2024
  • Conducted functional, regression, UAT, and API testing for POS, web admin, and hybrid mobile apps.
  • Analyzed business requirements, technical specifications, user documentation, and other project documents to create detailed test scenarios.
  • Developed and executed comprehensive test plans and test cases for software releases.
  • Created detailed test cases, managed QA planning and estimation, and trained new team members.
  • Led a QA squad of three members, improved bug reporting and resolution flow via Jira and Agile Scrum.
  • Participated in Agile ceremonies, contributing to sprint planning and retrospectives effectively.
  • Product domain: Healthcare and elderly housing software in the U.S. and Canada.

Software Tester

RCH Group Spa
HCMC
01.2021 - 01.2022
  • Products and domain: ECRs, POS systems, and cloud services for the EU market.
  • Designed test scripts with Katalon Studio and Appium for automation.
  • Utilized issue tracking tools (JIRA) to document bugs discovered during testing.
  • Developed and executed test cases for software applications to ensure quality standards.
  • Collaborated with developers to identify and resolve software defects during testing phases.
  • Performed regression testing after bug fixes or code changes were implemented.

Software Engineer

LSI R&D Labs Inc.
10.2015 - 10.2020
  • Firmware Development & OTA Testing (Sharp AQUOS Smartphones):
    Customized and optimized the FOTA (Firmware Over-The-Air) update system for Android devices.
    Built, tested, and validated OTA update packages across multiple device models and firmware versions.
    Enhanced existing automation scripts and tools to improve test coverage and efficiency.
    Conducted daily and monthly validation cycles to ensure smooth update delivery to end users.
  • NFC & API Testing:
    Performed NFC functionality validation including payment transactions, device pairing, and data transfer.
    Conducted API-level testing with internal tools to verify protocol compliance and data integrity.
    Reported and tracked issues in Redmine, collaborating with Japanese developers to identify root causes and ensure fixes.
  • Docomo Launcher Development (Android UI/UX):
    Participated in feature design and customization for Docomo’s Android launcher used by millions of end users.
    Wrote test case documentation, unit tests, and regression scenarios for new UI components.
    Validated stability and performance before customer releases, ensuring alignment with operator requirements.
  • Cross-cultural & Technical Growth:
    Gained strong technical foundation in C/C++, embedded systems, mobile application development, and Android architecture.
    Adapted to Japanese work culture, improved communication skills in cross-border projects, and collaborated effectively with onshore and offshore teams.

Education

Bachelor - Electronics & Telecommunication Engineering

University of Science - Vietnam National University
HCMC, Vietnam
01.2017

Skills

  • Quality assurance skills: Functional, Regression, UAT, API testing, Cross-browser, Usability Mobile app (both Native & Hybrid), Web-app
  • Automation Testing (test scripts with Katalon)
  • Defect tracking & test planning: Jira, ClickUp, TestRail
  • Automated tools: GhostInspector, N8n
  • HubSpot
  • Other testing tools: Postman, Browserstack
  • Programming languages: Java (Android), C/C
  • Business Analysis tasks: PRD, user stories, requirement analysis
  • Task Management, documentation, test case design, problem solving
  • Agile methodologies
  • Products & domain: F&B/Retail, Healthcare, CRM, Marketing Automation, Ticketing System

Timeline

Senior QA Engineer & Business Analyst

Business4you
04.2024 - Current

Senior QA Engineer

Cloudstorm Ventures VN
04.2022 - 04.2024

Software Tester

RCH Group Spa
01.2021 - 01.2022

Software Engineer

LSI R&D Labs Inc.
10.2015 - 10.2020

Bachelor - Electronics & Telecommunication Engineering

University of Science - Vietnam National University

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Tran Ngoc Phuong Mai