Football
Tran Ngoc Hien
Sales Manager
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skilled Marketing Specialist driven to develop successful campaigns and product marketing plans that satisfy clients and meet demanding objectives. First-rate attention to detail and creative mindset.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Affiliate Marketer
Self-served
06.2018 - 12.2022
- Liaised between external creative teams and agencies for producing ideas, graphic designs and promotional materials.
- Monitored social media questions and comments and appropriately responded.
- Identified appropriate marketing channels and target customers for campaigns.
- Spy and Research by keywords on Semrush, Google Keywords Tool to understand what creators are looking for.
- Find audience on Facebook Group, Email for cold outreach.
Community Manager
V2B Labs
07.2021 - 04.2022
- Manage our Telegram community chat and respond to comments and customer questions
- Support and manage our communities on Telegram, Twitter and Reddit.
- Identify and engage with influencers and ambassadors
- Recruit and Manage Ambassador Program
- Suggest and implement new campaigns and activities to grow our communities: Implement Airdrop reward, Testnet, Learn & Earn.
- Host and implement AMA with top KOLs/Influencer in the blockchain industry.
- Constantly daily report to Project Leader on community growth and marketing performance.
L1 Technical Support Engineer
Microsoft 365
02.2018 - 05.2021
- Patched software and installed new versions of Microsoft 365 (formerly Office 365 Subscription) to eliminate security problems and protect data.
- Broke down and evaluated user problems (post install), using test scripts, personal expertise and probing questions.
- Performed root cause analysis and general troubleshooting.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Upsold products and services to increase company revenue.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Sales Team Manager
DKT Technology
03.2015 - 05.2017
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team: Start with 8 people, and grew up to 24 people.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Attended sales training camp and brought best practices leadership back to company.
- Planned and directed staff training and performance evaluations.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Met with clients, delivering presentations and educating on product and service features and offerings.
Education
Bachelor of Business - Accounting And Finance
Hanoi University of Business And Technology
Hanoi 09.2009 - 06.2013
Skills
Staff Management
Interests
Swimming
Ecommerce
Mindfulness
Meditation
Timeline
Community Manager
V2B Labs
07.2021 - 04.2022
Affiliate Marketer
Self-served
06.2018 - 12.2022
L1 Technical Support Engineer
Microsoft 365
02.2018 - 05.2021
Sales Team Manager
DKT Technology
03.2015 - 05.2017
Bachelor of Business - Accounting And Finance
Hanoi University of Business And Technology
09.2009 - 06.2013
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