TRAN LE KHANG

• Assessed incoming credit applications by reviewing customer information and supporting documents for completeness, accuracy, and compliance, facilitating timely recording of credit facilities through PLCE internal system.
• Investigated and evaluated customer profiles to identify risks related to fraud, identity theft, and suspicious financial activities, safeguarding bank and customer assets.
• Applied analytical judgment and technical expertise to make evaluative decisions, resolve operational issues, and handle complex cases in accordance with established procedures, internal controls, and risk management frameworks.
• Collaborated with internal stakeholders to resolve pending requirements, upholding service quality and operational efficiency standards.
• Maintained strong compliance and risk control standards by following banking regulations, protecting customer information, and escalating potential issues in a timely manner.
  

• Engaged existing HSBC customers to introduce personal loan and financial solutions tailored to their needs and financial suitability.
• Delivered consultative sales support by clearly explaining product features, benefits, and loan processes to ensure strong customer understanding and service experience.
• Verified customer documentation, including ID, income, and employment proof, ensuring compliance with HSBC policies and operational standards.
• Coordinated with Underwriting Team to follow up application status, resolve pending requirements, and support timely loan disbursement.

• Conducted end-to-end verification and assessment of credit card applications, including ID, income, employment, and address validation in compliance with banking policies and regulatory standards.
• Utilised internal banking systems (GWIS Production, Hub, Whirl, Apps) to identify fraud indicators and assess customer eligibility, enhancing fraud detection and risk mitigation efforts.
• Performed customer and employer verification through direct communication channels to validate application accuracy and detect inconsistencies or suspicious activities.
• Managed internal and external enquiries while monitoring pending cases to ensure compliance with SLAs and service quality standards, contributing to timely resolutions.
• Delivered accurate credit assessment outcomes, including card eligibility and credit limit evaluation, while maintaining high productivity and quality performance metrics.
• Assisted Approval Officers and management with daily risk assessment operations and ad-hoc investigation tasks to support informed decision-making.

Verified accuracy of information provided by telesales, ensuring customer details and card specifications were complete.

• Assisted in receiving and organising credit card application forms from telesales.
• Facilitated scanning of application forms into the system.
  Supported sales team in adjusting information as requested by stakeholders.
• Followed up with field sales to collect new card applications.
  Prepared daily reports as required.
• Aided in running automation tools on a daily basis.
  Provided assistance to manager with other daily tasks when needed.