Tran Do
Ho Chi Minh City
Summary
Driven and resourceful administrative professional with 3+ years of experience assisting high-achieving executives. Track record of supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. The owner of an online business provides services to assist with planning and managing digital projects, developing social media strategy, setting up online systems, and finding remote teams for entrepreneurs and online business owners in the European and American markets.
Overview
4
4
years of professional experience
Work History
Online Business Manager
Self-employed
08.2023 - Current
- Created, managed, and executed digital project plan and communicated entrepreneur/online business owner vision and objectives.
- Communicated with internal & external positively with particular attention to problem resolution.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Developed initial sales roadmaps and market strategies to promote successful digital product launches.
Virtual Assistant
Freelancer
10.2022 - 07.2023
- Executed travel arrangements by researching and booking flights and accommodations.
- Wrote press releases and posted updates to social media.
- Monitored emails, organized inbox, and prioritized messages for business owners.
- Coordinated Zoom/Google Meet calls across multiple time zones.
- Uploaded files for team use on Google Suite and SharePoint.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Researched topics and events to support Founder/Manager's work agenda and projects.
- Organized and managed team tasks using Trello and Asana.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Managed CRM input, exports and clean up.
- Completed business correspondence, transcription, and data entry.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Transcribed and organized information to assist in preparing speeches and presentations.
Administrative Assistant
Hung Thinh Corporation
06.2020 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Scheduled office meetings and client appointments for staff teams.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted development and implementation of new administrative procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Customer Service Representative
Vinhomes Group
04.2018 - 03.2020
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Caravelle Saigon Hotel
10.2017 - 03.2018
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
Personal Assistant to the Managing Director
AVSS Australian Visa And Student Services Company
04.2016 - 04.2017
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Served as point of contact between clients and managerial staff.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Attended meetings, took notes and tracked action items.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Education
Professional Secretary And Manager Assistant - Administrative Assistant And Secretarial, General
Foreign Trade University
Ho Chi Minh City, Vietnam10.2022
Bachelor of Tourism And Travel Services Management - Hospitality Administration/Management
Van Lang University
Ho Chi Minh City, Vietnam11.2014
Skills
- Bilingual Vietnamese/English
- Attention to detail
- Spreadsheet Creation & Tracking
- Travel Administration
- Customer Service
- File Management
- Meeting Planning or Support
- Office Management
- Schedule Management
- Document Preparation
- Expense Reporting
- Business Administration
- Strong Problem Solver
- Project Planning & Management
- Legal Administrative Support
- Calendar Management
- Executive Support
- Teamwork and Collaboration
- Multitasking Abilities
- Calm Under Pressure
- Networking
- Organization and Time Management
- Flexible and Adaptable
Additional Information
- Participated in The UTS Agent Workshop certified by Mr. Leo Mian Liu – Director UTS International - University of Technology Sydney - Issued Jan 2016
- Participated in ECU & PIBT Training Workshop certified by Ms. Fengmei Guo – International Account Manager - Edith Cowan University - Issued Jan 2016
- Attended Demonstration Le Cordon Bleu (Culinary Arts/Chef Training) certified by Mr. Andre J. Cointreau – President of Le Cordon Bleu - Le Cordon Bleu Australia - Issued Jan 2016
- Participated in University Of Newcastle, Australia Agent Workshop - University of Newcastle - Issued Jan 2017
- TOEIC ( Test of English for International Communication ) - IIG Vietnam - Issued Jan 2020 - Credential ID 600 scores
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Timeline
Online Business Manager
Self-employed
08.2023 - Current
Virtual Assistant
Freelancer
10.2022 - 07.2023
Administrative Assistant
Hung Thinh Corporation
06.2020 - 12.2022
Customer Service Representative
Vinhomes Group
04.2018 - 03.2020
Customer Service Representative
Caravelle Saigon Hotel
10.2017 - 03.2018
Personal Assistant to the Managing Director
AVSS Australian Visa And Student Services Company
04.2016 - 04.2017
Professional Secretary And Manager Assistant - Administrative Assistant And Secretarial, General
Foreign Trade University
Bachelor of Tourism And Travel Services Management - Hospitality Administration/Management
Van Lang University
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