Visual Basic Application (VBA)
Tâm Nguyễn
CUSTOMER SERVICE EXECUTIVE
Thu Duc District, Ho Chi Minh City
Summary
Dedicated Customer Service Professional with knowledge of service in the field of branded packaging materials (T2), with proven multitasking abilities. Skilled in ERP systems and MS Excel, committed to maintaining professional relationships to increase profitability and drive business results. I am open minded, willing to learn, able to work under pressure. I am looking for opportunities in any type of fields in the garment industry.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Executive
Avery Dennison VietNam
04.2019 - Current
- +5 years experienced in label & packaging supply for many brand factories (T1), mostly for Adidas & Reebok, in all 3 divisions of footwear, apparel, accessories & gloves.
- Managed high volume of inbound calls while maintaining a calm, professional respond and ensuring timely resolution of issues.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Resolved service issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled orders.
- Conducted thorough reviews of orders to ensure accuracy and minimize shipment errors.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Developed strong relationships with key accounts, leading to increased client loyalty and repeat business.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Met with customers to discuss and ascertain needs, address service concerns, tailor solutions and close deals.
- Developed a comprehensive knowledge of product offerings, their respective systems and software, to better assist customers with informed trainings, recommendations.
- Collaborated with finance teams for timely credit, debit invoices, payment processing and accurate financial reporting, contributed to an effective cash collection.
- Worked closely with sales team to send quotation for new products, update pricing for new season, re-new contracts, to ultimately meet quarterly & yearly sales targets.
Education
Bachelor of Arts - Industrial Management
Bach Khoa University
Ho Chi Minh City 09.2009 - 04.2014
Skills
MS Excel, Macro
ERP systems
EDI processing
Multitasking abilities
Time management
Pressure handling
Software
Interests
Music, Sports, Travelling, Shopping, Hanging-out with friends
Timeline
Customer Service Executive
Avery Dennison VietNam
04.2019 - Current
Bachelor of Arts - Industrial Management
Bach Khoa University
09.2009 - 04.2014
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