Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic
TIEN LE NHAT

TIEN LE NHAT

Ho Chi Minh,Viet Nam

Summary

Customer-Focused Professional with seven years in aviation and experience in banking. Delivered high-quality service and tailored solutions to diverse clientele, enhancing satisfaction and loyalty. Demonstrated strong problem-solving abilities in complex situations, ensuring exceptional service for VVIP and premium passengers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

T3 PREMIER LOTUS LOUNGE
Ho Chi Minh
12.2025 - Current
  • Greeted visitors warmly, providing a professional first impression of the organisation.
  • Greeted guests and clients warmly to foster a welcoming atmosphere.
  • Ensured clean and organised reception area to create positive first impressions for visitors.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Coordinated with customers and staff to support seamless company operations.
  • Supported guests with immediate, knowledgeable assistance for diverse needs.

BPO (BANKING PREMIER OFFICER)

TPBank
Ho Chi Minh
06.2024 - 03.2025
  • Processed and verified customer information and banking documents to ensure compliance and service quality
  • Established and nurtured relationships with potential clients, enhancing VIP customer care and branch reputation
  • Ensure confidentiality and security of customer information
  • Maintain and update customer records in the banking system.
  • Handle administrative tasks related to banking operations

Flight Attendant

Pacific Airlines
Hồ Chí Minh
11.2017 - 04.2024
  • Ensured safety and security on every flight.
  • Enhanced passenger comfort and satisfaction through effective feedback handling.
  • Resolved complaints with calm, clear communication and effective problem-solving.
  • Achieved high in-flight sales revenue, contributing to company profits.
  • Sold products and services to customers.
  • Collaborated with team members to achieve target results.
  • Presented polished, professional image in interactions with colleagues and customers.

Education

Engineer - Chemistry Technology

TON DUC THANG Universty
Ho Chi Minh
01-2016

Skills

  • Front desk operations
  • Customer relationship management
  • Complaint resolution
  • Crisis management
  • Health regulations
  • Multitasking efficiency
  • Time management
  • Effective communication
  • Team collaboration
  • Positive first impressions
  • Sales techniques
  • IT skills

Languages

English
Advanced
C1
Chinese
Intermediate
B1

Certification

  • TOEIC 695
  • CERITIFICATE OF COMPANY'S SAFETY CONTEST

Interests

  • Reading books
  • Learning CHINESE ( Now at HSK4 level)
  • Playing with my pets
  • Travel to unwind stress and abroad my mind

Timeline

Receptionist

T3 PREMIER LOTUS LOUNGE
12.2025 - Current

BPO (BANKING PREMIER OFFICER)

TPBank
06.2024 - 03.2025

Flight Attendant

Pacific Airlines
11.2017 - 04.2024

Engineer - Chemistry Technology

TON DUC THANG Universty
TIEN LE NHAT