THÚY AN LÊ

Reporting & Database Management

• Assist sales activities by using automatic tools to extract data from SAP to update admission weekly and analyze to provide insights and recommendations for improving performance
• Maintain reports related to forecasting, planning and performance tracking
• Implement new CRM System, optimize sales pipeline management, contracts, ensure the data is accuracy and consistency
• Gather, analysis and reporting requests to provide sales data support for business decisions and making report to clients

Budget and expense record

• Expert in creating and maintaining budget, project plans, month-end closing and follow all team expenses (Entertainment, Travel, Taxi, Marketing, Gift, Project Expenditure, etc.)
• Assisted in report activities collect and analyze expenses data for line manager to strategy planning OPEX & CAPEX
• Work with across functional teams and stakeholders to consolidate and calculate monthly financial cost to make sure the due time and correct payment
• High level of using ERP and payment system

Inventory Management and Operating

• Handle sales inventory including updating promptly and exactly via multiple systems for available slot, rate card, seat capacity, material TVC,…
• Follow-up and give advices for sales member to maximize the inventory
• Design and complete some of processes for media advertising
• Manage TVC advertising schedule: Coordinate with nationwide sites to ensure TVC ads are correctly and effectively
• Proven track record of creating and maintaining positive relationship with 3rd party for monitoring, installation,..
• Coordinate with IT team in any system modification, troubleshooting and support users in system defects, incompatibility on daily operation
• Optimize sales efficiency by increased customer retention and led to a 1.5% increase in revenue from new project as building LED screens at more 10 sites in nationwide

• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
• Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.