THUY DUNG PHAM
Ho Chi Minh City
Summary
Dynamic Senior Medical Sales Representative with a proven track record at Fujifilm Healthcare Vietnam, excelling in customer relationship management and sales strategy development. Achieved significant revenue growth through effective product demonstrations and contract negotiations, while fostering long-term client partnerships. Adept at market analysis and delivering impactful clinical presentations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Medical Sales Representative
FUJIFILM HEALTHCARE VIETNAM
Ho Chi Minh city
02.2025 - Current
- Developed relationships with healthcare professionals (IVD field) to promote Fujifilm Dri-Chem products.
- Conducted product demonstrations and training sessions for medical lab technician
- Managed territory planning to optimize customer outreach and engagement.
- Collaborated with marketing teams to create targeted sales strategies.
- Analyzed market trends to identify potential opportunities for growth.
- Presented clinical data to support product efficacy and safety claims.
- Attended Bio Chemistry conferences to network and gather market insights.
- Optimized strategies by continuously gathering field data and tracking trends.
- Presented product demonstrations to potential customers at hospitals and other healthcare facilities.
- Negotiated contracts with customers while maintaining profitability targets set by company management.
- Developed long-term relationships with key accounts by providing personalized service.
- Developed and implemented sales strategies to increase product sales.
Medical Sales Representative
VIETMEDICAL
Ho Chi Minh city
01.2021 - 01.2025
- Increased revenue through sales of Neurosurgery, Orthopaedic products (Ulrich Medical of Germany, Arthrex Inc of the USA, United Orthopaedics of Taiwan).
- In charge of these hospitals : 115 People's Hospital, University Medical Center HCMC, 175 Military Hospital, Lam Dong General Hospital, Hoan My Da Lat Hospital, Vinmec International Hospital, Gia An 115 Hospital, HCMC Hospital of Rehabilitation and Occupational Disease
- Assessed client needs and sold appropriate products.
- Used excellent sales techniques to increase customer interest in medical products.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Provided operating room demonstrations, using clear clinical knowledge and product expertise to pitch targeted solutions.
- Represented the brand at corporate conferences and events, networking strategically to build revenue opportunities ( VIASS, VNC, VOA..)
- Analysed data and market conditions and adjusted sales pitches.
- Sourced new business opportunities, identifying key decision-makers and pitching targeted surgical solutions.
Medical Sales Representative
NAM TRUNG MEDICAL
Ho Chi Minh city
06.2019 - 12.2021
- Scheduled appointments with doctors and other medical lab technicians to promote products of ABBOTT Diagnostics & Molecular. In charge of these hospitals: 115 People's Hospital, Can Tho Central General Hospital, Binh Dan Hospital, Gia An 115 Hospital, Children's Hospital 1, Thong Nhat Dong Nai Hospital, and Nguyen Dinh Chieu Ben Tre Hospital.
- Delivered product presentations and live tests to demonstrate product usability, highlights and successes.
- Maintained in-depth knowledge of competitor products, price changes and market developments to forecast business demands.
- Attended medical product conventions to remain updated on medical industry trends and developments.
- Responded quickly to client concerns and complaints, providing solutions to avoid future issues.
- Designed sales strategies to increase profits, making reviews and amendments for underperforming areas.
- Exceeded monthly sales KPIs, using advanced selling techniques and smart negotiation strategies.
Customer Service Representative
VINMEC HEALTH CARE SYSTEM
Da Nang city
08.2017 - 05.2019
- Created plans and communicated deadlines to complete projects on time.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
- Resolved customer queries over phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
- Input customer information, call notes and personal data onto internal database.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Medical Laboratory Technician
C17 MILLITARY HOSPITAL
Da Nang
09.2014 - 12.2018
- Cleaned and sterilised lab area, tools and equipment.
- Reviewed patient data, prepared data reports and signed off on release of information requests.
- Processed around 200 haematology and chemistry samples daily, including manual reporting and quality reviews.
- Collected and successfully isolated specific samples from cells for analysis.
- Prepared, analysed and labelled media, specimens and samples.
- Disposed of finished samples and related waste materials safely.
- Stored chemical and biological materials to prevent degradation.
Education
Bachelor of Arts - English Literature and Linguistics
HCMC University of Social Sciences & Humanities
Medical Laboratory Technician -
DaNang University of Medical Technology&Pharmacy
Skills
- Customer relationship management
- Product knowledge
- Sales strategy development
- Market analysis
- Demonstration techniques
- Territory management
- Contract negotiation
- Client needs assessment
- Networking strategies
- Clinical presentation skills
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Adaptability
- Data interpretation
- Customer engagement
- Goal oriented
- Team leadership
- Product demonstrations
Certification
- Computer skill, Certificate of Advanced Computer
- Language skill, Common European Framework of Reference for Language: Level B2 (IELTS 6.0)
- Certificate for Medical English Interpreting, Ho Chi Minh University of Medicine and Pharmacy
Timeline
Senior Medical Sales Representative
FUJIFILM HEALTHCARE VIETNAM
02.2025 - Current
Medical Sales Representative
VIETMEDICAL
01.2021 - 01.2025
Medical Sales Representative
NAM TRUNG MEDICAL
06.2019 - 12.2021
Customer Service Representative
VINMEC HEALTH CARE SYSTEM
08.2017 - 05.2019
Medical Laboratory Technician
C17 MILLITARY HOSPITAL
09.2014 - 12.2018
Bachelor of Arts - English Literature and Linguistics
HCMC University of Social Sciences & Humanities
Medical Laboratory Technician -
DaNang University of Medical Technology&Pharmacy
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