Thu Minh Nguyen
Sunshine North
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.
Overview
7
7
years of professional experience
Work History
Eyelash Technician
Own Salon
01.2023 - Current
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Sanitized and sterilized equipment as required by law and company policy.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Educated clients on appropriate care of new eyelashes.
- Consulted with clients to understand desired look and discuss available lash options.
Mahogany Bar - Food & Beverage Attendant
Crown Melbourne
08.2023 - 12.2023
- Maintained a clean and organized dining area for optimal guest experience.
- Worked closely with management to develop attractive promotions that encouraged repeat visits from loyal customers.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Team Member
Airport Retail Enterprise
03.2023 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Crew Member
SUBWAY®Restaurants
06.2022 - 12.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
Florist Boutique Assistant
Anna’s Flower Workshop
06.2021 - 04.2022
- Maintained high standard of organization and cleanliness of store premises.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Provided customers with courteous, knowledgeable and efficient service.
Team Leader
SUBWAY®Restaurants
09.2019 - 06.2021
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Crew Member
McDonald's
05.2017 - 01.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Science - Dermal Sciences
Victoria University
Melbourne, VIC12.2024
Skills
- Attention to Detail
- Worksite Safety and Maintenance
- Physical Agility and Coordination
- Demolition and Destruction
- Situational Awareness
- Problem Solving
- A ‘can do’ attitude
- Safety Understanding
- Retail Transactions
- Account Management
- Sales Expertise
- Willingness to Learn
Additional Information
- Available day and time:
All day :Tuesday, Wednesday, Friday, Saturday and Sunday
- Job types: Casual, part-time
- Flexible time
- Australia resident therefore no strict at working hour.
Languages
Vietnamese
Bilingual or Proficient (C2)
Availability
Monday to Saturday: Full time
Sunday: after 15:00
Timeline
Mahogany Bar - Food & Beverage Attendant
Crown Melbourne
08.2023 - 12.2023
Team Member
Airport Retail Enterprise
03.2023 - 07.2023
Eyelash Technician
Own Salon
01.2023 - Current
Crew Member
SUBWAY®Restaurants
06.2022 - 12.2022
Florist Boutique Assistant
Anna’s Flower Workshop
06.2021 - 04.2022
Team Leader
SUBWAY®Restaurants
09.2019 - 06.2021
Crew Member
McDonald's
05.2017 - 01.2019
Bachelor of Science - Dermal Sciences
Victoria University
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