THU HIEN NGUYEN
Ho Chi Minh City
Summary
Methodical Quality Assurance with problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
5
5
years of professional experience
Work History
Quality Assurance Evaluator
Concentrix
Ho Chi Minh City
11.2023 - Current
- Monitor and evaluate inbound and/or outbound calls and other customer contact methods (e.g Call, email, live chat) for accuracy and adherence to established quality standards
- Participate in internal quality audits (e.g Periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Led root cause analysis investigations to identify underlying issues contributing to nonconformities in products or processes.
Customer Service Advisor
Concentrix
Ho Chi Minh City
03.2022 - 10.2023
- Managed customer inquiries and complaints efficiently to ensure satisfaction and resolution
- Providing accurate, valid, and complete information by using the right tools, methods, and processes
- Best performance for 6 months in a row
English and Korean Teacher and Translator
Dong Phuong Study Abroad Center
Ho Chi Minh City
07.2021 - 12.2021
- Translate documents and validate the translation (contracts, certificates, passport, ID cards, etc.)
- Teach students who are going to study abroad and employees.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Real Estate Agent
Bắp Real Estate
Ho Chi Minh City
10.2019 - 05.2020
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Korean Convenience Store
Ok Mart
Ho Chi Minh City
01.2019 - 08.2019
- Manage records and documents related to store's products
- Translation and support in Korean - English language
- Store management support
- Arrange and display products.
Education
Bachelor of Oriental Studies - Oriental Study
Van Lang University
Van Lang University08.2023
Skills
- Diligent and detail-oriented
- Research and Optimize
- Coaching
- Flexibility and diligence
- Able to withstand high workload
Personal Information
- Title: Digital Content Moderator
- Date of Birth: 07/22/00
- Nationality: Vietnamese
Languages
Vietnamese
Native language
English
Upper intermediate
B2
Korean
Intermediate
B1
Timeline
Quality Assurance Evaluator
Concentrix
11.2023 - Current
Customer Service Advisor
Concentrix
03.2022 - 10.2023
English and Korean Teacher and Translator
Dong Phuong Study Abroad Center
07.2021 - 12.2021
Real Estate Agent
Bắp Real Estate
10.2019 - 05.2020
Korean Convenience Store
Ok Mart
01.2019 - 08.2019
Bachelor of Oriental Studies - Oriental Study
Van Lang University
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