Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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THU THUY Christine TA

Mount Albert, Auckland ,HN

Summary

Energetic and hardworking attitude towards both work and my current goals. With over four years of experience working in the hospitality industry, primarily in restaurants and events conferences. Strong team player capable of working efficiently within a team or individually, as well as being able to handle stressful situations calmly. Highly proficient communication skills, with experience dealing with customers. I freshly graduated from a Bachelor's degree in International Hospitality Management at Auckland University of Technology.

Overview

5
5
years of professional experience

Work History

Guest Relation Agent

Cordis
83 Symonds Street, Auckland CBD
11.2024 - Current
  • Maintained records of customer interactions for future reference.
  • Prepared a welcome amenity for arriving guests.
  • Collaborated with other departments such as GSA, Belldesk, IRD & Housekeeping
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assisted in resolving guest complaints in a professional manner.
  • Built detailed knowledge of locations and points of interest to thoroughly answer guests' questions.
  • Handling check-in and check-out procedures.
  • Utilized Shiji and HotSOS hotel systems to manage guest check-ins, check-outs, reservations, billing, and service requests.

Event and Conference Attendant

The Hotel Britomart
Galway Street, Auckland CBD
09.2022 - 05.2025
  • Assist in meeting, greeting and seating guests
  • Perform service sequences for events, lounge service and restaurant service
  • Coordinated catering services and ensured refreshments were available during breaks
  • Hosting and assisting with small events, large events
  • Collaborated with conference/event organisers to ensure seamless event execution
  • Supported event breakdown and cleanup

Front of House

Tiger Burger
Grey Lynn/ Mt Eden
11.2021 - 06.2022
  • Assist in meeting, greeting, and seating customers.
  • Delivered meals and drinks to guests promptly
  • Assisted guests with menu choices
  • Executed regular follow-ups with customer
  • Ensured alignment on special order preparation with the kitchen team.
  • Performed routine cleaning tasks for various utensils
  • Collaborated with kitchen staff to ensure timely and accurate food delivery

Front of House

Saigon Pasadena Bakery
Point Chevalier
01.2021 - 10.2021
  • Assist customers with inquiries
  • Planned, created, and marketed products
  • Ensured neat presentation of packaged goods
  • Organized inventory of cabinet food items and serviced coffee machine regularly
  • Handle phone orders efficiently

Education

Bachelors of International Hospitality Management -

Auckland University of Technology
10.2024

Level 3 NCEA - YES Auckland Central Regional Finalist, YES Auckland Central Regional Winner for Excellent in Customer Service.

Mount Albert Grammar School
01.2021

NCEA - Level One, Two & Three Merit Endorsement

Mount Albert Grammar School
01.2018

Skills

  • Customer service
  • Team player
  • Self-confident
  • Well organised
  • Attention to detail
  • Time management
  • Ability to work under pressure
  • Event setup
  • Guest Relations

Languages

English : Fully professional

Vietnamese: Native speaker

References

References available upon request.

Timeline

Guest Relation Agent

Cordis
11.2024 - Current

Event and Conference Attendant

The Hotel Britomart
09.2022 - 05.2025

Front of House

Tiger Burger
11.2021 - 06.2022

Front of House

Saigon Pasadena Bakery
01.2021 - 10.2021

Bachelors of International Hospitality Management -

Auckland University of Technology

Level 3 NCEA - YES Auckland Central Regional Finalist, YES Auckland Central Regional Winner for Excellent in Customer Service.

Mount Albert Grammar School

NCEA - Level One, Two & Three Merit Endorsement

Mount Albert Grammar School

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THU THUY Christine TA