Thomas Stevenson
Summary
Dynamic Sales Representative with over eleven years of experience driving high-target sales and developing team potential. Proven expertise in business development and exceptional communication skills have facilitated the training and growth of team members, resulting in enhanced sales performance. Committed to leveraging organizational strengths to foster a productive team environment, while utilizing data-driven insights to support business growth. Recognized for delivering superior customer relations, and achieving production targets through creative solutions that enhance loyalty and retention.
Overview
11
11
years of professional experience
Work History
Remote Sales Representative – Air Conditioning & Heat Pumps
ESES
03.2024 - Current
- Conducted remote phone sales, selling air conditioning and heat pump systems to residential customers
- Built rapport, identified customer needs, and provided tailored product recommendations
- Overcame objections, closed sales, and consistently exceeded targets while ensuring excellent customer service and compliance with industry regulations
Client Services Manager
Epiphany GI
11.2020 - 12.2023
- Developed strong client relationships, introduced new clients, and drove business growth
- Recruited, trained, and managed sales teams for face-to-face and phone sales
- Led teams to exceed sales targets through effective coaching, strategy development, and performance management while ensuring compliance with industry standards
Phone Sales Representative
RSL Art Union
Sydney
03.2020 - 09.2020
- Cold-called customers to sell raffle tickets during lockdown, overcoming objections and adapting sales techniques to remote selling
- Built rapport quickly, maintained a high call volume, and consistently met or exceeded sales targets
- Ensured compliance with regulations while delivering excellent customer service
Sales Trainer – Charity, Energy & Solar Sales
Apex Alliance
Sydney
02.2017 - 12.2019
- Trained and coached sales representatives in charity, energy, and solar sales, improving performance and conversion rates
- Developed engaging training programs on sales techniques, objection handling, and compliance
- Provided hands-on mentoring, performance evaluations, and ongoing development to ensure high standards and ethical sales practices
Lead Development Representative
Anglian
St Austell
09.2016 - 02.2017
- Generated leads through door-to-door sales for home improvement services
- Educated homeowners on product offerings and qualified potential leads
- Managed lead pipeline and scheduled in-home consultations
- Consistently met lead generation targets and strengthened communication skills
Sales Development & Training Coordinator – Boat Island Tour Sales
Hedonist
Split
07.2016 - 09.2016
- Led training for a team of backpackers in sales techniques, including customer interaction and upselling
- Assisted in growing boat island tour ticket sales through direct customer engagement and strategy implementation
- Monitored team performance, providing feedback to help meet sales targets
- Fostered a positive, motivated team environment, driving sales and improving skillsets
- Gained hands-on experience in a dynamic tourism setting while working in Split, Croatia
Sales Field Manager
Together Fundraising
05.2015 - 07.2016
- Led a team to exceed sales targets while creating a supportive, productive environment
- Developed tailored training programs to enhance sales skills and efficiency
- Fostered clear communication and motivation within the team, while using time management skills to optimize productivity
- Consistently achieved results and improved team performance
Face to Face Fundraising Representative
Together Fundraising
12.2013 - 05.2015
- Engaged with potential donors in shopping center kiosks and through door-to-door interactions to raise funds for charitable organizations
- Promoted various charity initiatives and explained fundraising goals to encourage donations and long-term support
- Built rapport with the public to generate interest and sign up new donors through face-to-face communication
- Successfully met fundraising targets while maintaining a positive and professional image of the charity
- Enhanced persuasive communication and negotiation skills in a high-interaction, goal-driven environment
Education
BBA - Business Management
Grimsby Institute of Further An Higher Education
Grimsby01-2012
Skills
- Customer Engagement Skills
- Teamwork
- Leadership
- Sales Management
- Team Development
- Business Development
- Clear Communication
- Training Programs
- Deadline-Oriented Time Management
- Client Relations Management
- Lead prospecting
- Sales consultation
- Pipeline building
- Sales closing
- Network development
- Post-sales support
- Product and service sales
- Customer relationship building
- Revenue generation
- Win-loss analysis
- Personnel training
- Customer retention
- Sales development
- Records management
- Solutions planning
- Prospecting clients
- Objection handling
- CRM proficiency
- Performance tracking
- Sales forecasting
Personal Information
Nationality: British
Languages
English
First Language
Vietnamese
Beginner (A1)
A1
Timeline
Remote Sales Representative – Air Conditioning & Heat Pumps
ESES
03.2024 - Current
Client Services Manager
Epiphany GI
11.2020 - 12.2023
Phone Sales Representative
RSL Art Union
03.2020 - 09.2020
Sales Trainer – Charity, Energy & Solar Sales
Apex Alliance
02.2017 - 12.2019
Lead Development Representative
Anglian
09.2016 - 02.2017
Sales Development & Training Coordinator – Boat Island Tour Sales
Hedonist
07.2016 - 09.2016
Sales Field Manager
Together Fundraising
05.2015 - 07.2016
Face to Face Fundraising Representative
Together Fundraising
12.2013 - 05.2015
BBA - Business Management
Grimsby Institute of Further An Higher Education
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