THI MINH HA VO

• Managed and developed diverse customer portfolio across Southern Vietnam, engaging schools, English language centres, individual customers, and educational partners to meet their educational needs.

+ Provide consultancy on Cambridge learning resources, recommending suitable textbooks and learning solutions based on curriculum requirements, teaching objectives and learners' proficiency levels.

+ Advise schools on Cambridge English assessment solutions, including Cambridge English Skills Test, to support their assessment needs.

+ Identified new business opportunities and recommended complementary learning solutions, enhancing teaching and learning experiences for clients.

+ Built and maintained strong customer relationships through regular visits, consultations, and follow-ups, ensuring ongoing support and satisfaction.

• Articulated Cambridge's educational values and benefits to clients in various settings.
• Organise and participate in seminars, workshops and professional development activities for teachers and students.
• Deliver presentations and product consultations to groups of teachers, academic teams and school leadership representatives.
• Collaborate with colleagues, Marketing, partners and distributors to deliver customer-focused activities and business objectives.

• Managed customer and distributor enquiries, delivering timely solutions to product and service-related issues.
• Coordinated order processing, ensured stock availability, and handled claims for discrepancies, shortages, and damaged goods.
• Collaborated with Asia Customer Services team and local sales colleagues to enhance customer support effectiveness.
• Participated in sales activities, customer consultations, promotional campaigns and customer events.
• Supported Salesforce data management and maintained accurate business information.
• Coordinated event logistics and administrative arrangements with internal teams.
• Provided comprehensive administrative support to the Country Manager and sales team.

• Coordinated travel services with destination management companies to enhance customer experience.
• Prepared accurate ship manifests and supported timely tour operations.
• Provided proactive operational support and resolved customer service issues.
• Managed invoice verification and service rate updates to maintain accuracy and support operations.
• Supported sales activities through product knowledge and customer consultations.
• Supported daily operations in Saigon office, ensuring efficiency and responsiveness to team needs.

• Managed domestic travel operations, ensuring service delivery aligned with customer expectations.
• Negotiated supplier agreements, optimising tour budgets to enhance operational efficiency.
• Monitored service quality, resolving operational issues to maintain high standards.
• Maintained supplier information and supported sales teams in preparing business proposals.
• Handled financial documentation and account-related administration.
• Facilitated training sessions for new team members to enhance their skills.