Thi Mai Nguyen Do
Ho Chi Minh City,Vietnam
Summary
Strategic Operations Manager with solid expertise in streamlining processes and driving operational efficiency. Proven track record in optimizing resources, managing cross-functional teams, and implementing innovative solutions to improve productivity. Adept at fostering strong relationships with stakeholders and spearheading projects that align with organisational goals. Committed to delivering impactful results and enhancing overall business performance.
Overview
1
1
Language
23
23
years of professional experience
Work History
Origin Operations Manager
Nike Vietnam
08.2019 - Current
- Manage factory and LSP operations to keep cargo moving steadily.
- Own origin operating procedures and standardise processes to strengthen operational execution.
- Lead project rollout and programme implementation, coordinating SMEs, managing programme timelines, and improving operational processes through training and support.
- Support Transportation Management System (TMS) configuration to align with Origin Operations Process, manage UAT, and fix defects. Run TMS enhancements and coordinate resolutions with TMS users for adoption.
- Build the LSP performance scorecard and run monthly evaluations. Identify LSP improvement areas to raise engagement and strengthen support for the company's projects and programmes.
- Lead origin reporting and analytics to support the programme's decision-making.
Manager, Transport and Logistics
Kuehne+Nagel
01.2017 - 08.2019
- Acted as Control Tower for key customers: First Solar, Puma, Flipflop, and Friesland Campina.
- Oversaw customs brokerage, seafreight, airfreight, inland haulage, warehousing processes, and execution performance to align with customs' KPIs and expectations.
- Owned SOP and operational exception management. Acted as the escalation point for any operations management issues.
- Managed subcontractor execution and performance.
Logistics Manager
Adidas Sourcing Limited
01.2013 - 01.2017
- Managed Origin logistics operations and LSP performance in Vietnam, Cambodia, Thailand, Myanmar, and Bangladesh.
- Monitored and drove LSP performance.
- Owned Global Shipping Instructions.
- Conducted an LSP audit.
- Supported global projects and initiatives.
Footwear Shipping Supervisor
World Cat VN - Subsidiary of Puma SE
01.2009 - 01.2013
- Supervised the Vietnam Footwear team.
- Managed factory production and shipping performance in Vietnam, Cambodia, and Indonesia.
- Managed SOP, and packaging and labelling instructions.
- Managed reporting and analytics, monitored shipment document dispatch, and payment settlement.
Shipping Coordinator
Doan Potters
01.2004 - 01.2009
- Managed factory's shipping from LSP booking submission, stuffing guidance, documentation management, payment settlement tracking.
Education
Bachelor of International Economics -
Foreign Trade University
01.2004
Skills
- Operational process improvement
- Transportation management
- Process standardization
- Performance monitoring
- Project management
- Cross-functional collaboration
- Training development
- Data analysis
Languages
English
Awards
- Extra exceed performance, 2025-01-01, Nike Vietnam
- Exceed performance, 2024-01-01, Nike Vietnam
- Excellent staff of the department, 2010-01-01, World Cat VN/ Puma SE
Timeline
Origin Operations Manager
Nike Vietnam
08.2019 - Current
Manager, Transport and Logistics
Kuehne+Nagel
01.2017 - 08.2019
Logistics Manager
Adidas Sourcing Limited
01.2013 - 01.2017
Footwear Shipping Supervisor
World Cat VN - Subsidiary of Puma SE
01.2009 - 01.2013
Shipping Coordinator
Doan Potters
01.2004 - 01.2009
Bachelor of International Economics -
Foreign Trade University