THI HOANG YEN TRAN
Danang
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions
02.2022 - 09.2023
- Analyze data, ensure all information in client's platform is accurate and reliable following client's policies and guidelines
- Do QC and MQC tasks to control quality within client's requirements
- Join training sessions to have policy updated and action followed accordingly.
Vietnamese Content Moderator
Teleperformance Malaysia
07.2018 - 11.2021
- Protect and ensure a clean, healthy online environment for users
- Based on clientʼs policies and procedure, review and analyze advertisement contents in Vietnamese language in social media channels
- Join calibration, training class frequently to update policies as per standard.
Reservation Agent
Four Seasons Resort The Nam Hai
10.2017 - 03.2018
- Work with guests, travel agents, hotel inspectors… ensure every procedure is followed 5-star hotel standard
- Receive phone calls, make reservations, handle emails, work with Opera system
- Deal with guestʼs inquiries, comments and complains, guest recognition tasks.
Personal Butler
Four Seasons Resort The Nam Hai
03.2016 - 10.2017
- Co-ordinate with other departments to make sure villas in perfect conditions
- Take care of the guests, manage and co-ordinate with other departments to fulfill guestsʼ requests
- Communicate and check guestʼs satisfaction, handle guestsʼ complains or issues if any.
Administrator
Korea Investment & Development Co., Ltd
09.2015 - 02.2016
- Translate/ Interpret English- Vietnamese (contracts, materials, documents…)
- Follow employees check in/out, make salary chart
- Other office tasks.
Conceirge Intern
Hyatt Regency Danang Resort & Spa
03.2015 - 07.2015
- Welcome guests, record buggy requests, receive car bookings
- Provide tourism information/ direction
- Receive and handle guestʼs comments and complaints.
Education
Bachelor's Degree - English Studies
Danang University of Foreign Language Studies
Da Nang, Vietnam06.2015
Skills
- Team work & Individual work
- Customer Service skill
- Data Moderation skill
- Hospitality related skill
- Multi-tasking & Organization skill
- Adaptability skill
Languages
Vietnamese
Proficient
C2
English
Advanced
C1
Timeline
Senior Process Executive
Cognizant Technology Solutions
02.2022 - 09.2023
Vietnamese Content Moderator
Teleperformance Malaysia
07.2018 - 11.2021
Reservation Agent
Four Seasons Resort The Nam Hai
10.2017 - 03.2018
Personal Butler
Four Seasons Resort The Nam Hai
03.2016 - 10.2017
Administrator
Korea Investment & Development Co., Ltd
09.2015 - 02.2016
Conceirge Intern
Hyatt Regency Danang Resort & Spa
03.2015 - 07.2015
Bachelor's Degree - English Studies
Danang University of Foreign Language Studies