Overview
Work History
Education
Skills
Languages
Timeline
Generic
THI HOANG YEN TRAN

THI HOANG YEN TRAN

Danang

Overview

9
9
years of professional experience

Work History

Senior Process Executive

Cognizant Technology Solutions
02.2022 - 09.2023
  • Analyze data, ensure all information in client's platform is accurate and reliable following client's policies and guidelines
  • Do QC and MQC tasks to control quality within client's requirements
  • Join training sessions to have policy updated and action followed accordingly.

Vietnamese Content Moderator

Teleperformance Malaysia
07.2018 - 11.2021
  • Protect and ensure a clean, healthy online environment for users
  • Based on clientʼs policies and procedure, review and analyze advertisement contents in Vietnamese language in social media channels
  • Join calibration, training class frequently to update policies as per standard.

Reservation Agent

Four Seasons Resort The Nam Hai
10.2017 - 03.2018
  • Work with guests, travel agents, hotel inspectors… ensure every procedure is followed 5-star hotel standard
  • Receive phone calls, make reservations, handle emails, work with Opera system
  • Deal with guestʼs inquiries, comments and complains, guest recognition tasks.

Personal Butler

Four Seasons Resort The Nam Hai
03.2016 - 10.2017
  • Co-ordinate with other departments to make sure villas in perfect conditions
  • Take care of the guests, manage and co-ordinate with other departments to fulfill guestsʼ requests
  • Communicate and check guestʼs satisfaction, handle guestsʼ complains or issues if any.

Administrator

Korea Investment & Development Co., Ltd
09.2015 - 02.2016
  • Translate/ Interpret English- Vietnamese (contracts, materials, documents…)
  • Follow employees check in/out, make salary chart
  • Other office tasks.

Conceirge Intern

Hyatt Regency Danang Resort & Spa
03.2015 - 07.2015
  • Welcome guests, record buggy requests, receive car bookings
  • Provide tourism information/ direction
  • Receive and handle guestʼs comments and complaints.

Education

Bachelor's Degree - English Studies

Danang University of Foreign Language Studies
Da Nang, Vietnam
06.2015

Skills

  • Team work & Individual work
  • Customer Service skill
  • Data Moderation skill
  • Hospitality related skill
  • Multi-tasking & Organization skill
  • Adaptability skill

Languages

Vietnamese
Proficient
C2
English
Advanced
C1

Timeline

Senior Process Executive

Cognizant Technology Solutions
02.2022 - 09.2023

Vietnamese Content Moderator

Teleperformance Malaysia
07.2018 - 11.2021

Reservation Agent

Four Seasons Resort The Nam Hai
10.2017 - 03.2018

Personal Butler

Four Seasons Resort The Nam Hai
03.2016 - 10.2017

Administrator

Korea Investment & Development Co., Ltd
09.2015 - 02.2016

Conceirge Intern

Hyatt Regency Danang Resort & Spa
03.2015 - 07.2015

Bachelor's Degree - English Studies

Danang University of Foreign Language Studies

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