Thi Dieu Hy Vo

• Managed and led a sales team of 6 members, assigning targets and supporting the execution of consulting and customer care activities for individual clients.
• Advised, delivered, and personalized financial solutions tailored to each customer, including current accounts, savings, credit cards, personal loans, life and non-life insurance.
• Expanded the personal customer base in the assigned region, contributing to a 20% revenue growth for the personal banking line in 2024.
• Built and maintained strong client relationships, achieving an 80% customer retention rate within 6 months after handover.
• Proactively proposed and successfully established +20 strategic partnerships to diversify customer benefits and expand outreach channels for MB Bank which involved analyzing customer data and identifying opportunities skills highly transferable to data annotation tasks.

Key Achievements:

• Awarded Outstanding Employee of the Year 2022
• Named Top Performer Across the System in 2023
• Recognized as Outstanding Performer in the First Half of 2024

• Advised individual clients on retail banking products and services.
• Handled account openings, loans, cards, and bancassurance.
• Built strong customer relationships and ensured client retention.
• Met monthly sales targets, supporting branch revenue growth.
• Coordinated with credit, operations, and service teams for smooth processing.

• Taught English to children (ages 3–12) using play-based, interactive methods.
• Built basic listening, speaking, and vocabulary skills.
• Used multimedia tools to boost engagement.
• Managed class dynamics and maintained parent communication.