The Anh Nguyen
Ha Noi,
Summary
Results-driven operations manager with a strong background in sales and customer service. Proven success in enhancing client interactions, optimizing operational processes, and consistently exceeding sales targets. Adept at producing high-quality outcomes in fast-paced environments while maintaining composure under pressure. Seeking to leverage expertise to drive efficiency and growth within a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Member Service Officer
California Fitness & Yoga Co. Ltd
Ha Noi
03.2022 - 12.2024
- Ensured member satisfaction through effective management of club activities.
- Managed communication channels for maintenance problems, ensuring timely solutions.
- Provided clear and full explanations of contract conditions to members.
- Created approaches to enhance customer satisfaction based on survey feedback.
- Aligned daily transactions with set guidelines for accuracy and completeness.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Sales Consultant
QLed Decor
Ha Noi
11.2021 - 03.2022
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maintained accurate records of customer interactions and transactions.
- Implemented advertising initiatives that drove business growth.
- Monitored competitor activity and pricing strategies to adjust accordingly.
Packing Specialist
Royal Green Mart
Ha Noi
01.2021 - 03.2021
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Maintained work area cleanliness by sweeping floors consistently.
- Maintained on-hand inventory of packaging supplies to meet work demand.
- Managed inventory levels by conducting periodic counts of warehouse stock.
- Maintained clean and organized packing stations and equipment.
Education
MBA - Logistics And Supply Chain Management
University of Transport And Communications
Cau Giay, Ha Noi, Viet NamSkills
- Sales proficiency
- Up-selling strategies
- Team management
- Operations management
- Customer service expertise
- Transaction processing
- Microsoft software
INTERN DESIRE
Applying for the Intercontinental West Lake internship as a sales consultant excites me. Having worked in sales and customer service, I'm excited to contribute my problem-solving, relationship-building, and communication abilities to your team. My professional objectives are fully met by this opportunity, and I am excited to help the organization succeed.
Accomplishments
- 8th Place, VACl Youth Prize, Marketers' United Camp, 2021
- Runner-up in "The Ined Debater 2022"
Languages
Vietnamese
First Language
English
Advanced (C1)
C1
Certification
- Certificate in CPR of Vietnam Red Cross Society
Websites
INTEREST
- Enthusiastic about eSports, specifically competitive game genres
- Active participation in sports activities: Tennis, Pickleball, Soccer, and Cycling
- Cruising around the suburb area via car/motocycle
- Cultural exploration and appreciation gained through worldwide travel experiences
Timeline
Senior Member Service Officer
California Fitness & Yoga Co. Ltd
03.2022 - 12.2024
Sales Consultant
QLed Decor
11.2021 - 03.2022
Packing Specialist
Royal Green Mart
01.2021 - 03.2021
- Certificate in CPR of Vietnam Red Cross Society
MBA - Logistics And Supply Chain Management
University of Transport And Communications
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